14 DAY TRIAL // It is no longer a secret that Microsoft can go totally wrong every now and then, but this time, it seems that they have overdone themselves and went totally wrong. Even worse is the fact that, apparently, Microsoft doesn't even care about solving the problem or if one of their fans gets really disappointed. Here's the sad story that we really hope will get solved as soon as possible. Somehow. Thanks to a miracle or something.
Tiffany sent a letter to website consumerist.com asking for help regarding her problem: she sent her Xbox 360 console to Microsoft for repairs (you know the consoles tend to die every now and then) on the 5th of January and everything seemed fine, with the console being returned on the 2nd of February. However, since Tiffany was at work during that tie and had no way of leaving, she couldn't sign for the Xbox - she asked for it to be held at the shipping center and she was going to go and get it by herself, but something went wrong along the way and her repaired Xbox got shipped back to Microsoft.
So the girl called the customer support and Microsoft promise to send the console again, this time to her work address, but the company decided instead that Tiffany had actually stolen the console because of "opening two repair orders" in such a sort time (and they probably have the illusion that Xbox 360 consoles NEVER break). The girl proved them that the console was really hers, sending MS a copy of the receipt and credit card statement as bona fide proof of purchase. Guess what the giants did in such a case? Yeah, right - nothing.
Following all these happenings, Tiffany sent a few more e-mails, called the customer support center a few more times and, ultimately, sent a letter to the Microsoft Legal Department and CC'd a copy to the Vice President of Consumer Affairs at Microsoft. That had happened 22 days ago and Tiffany still got no response. That's how Microsoft cares about its customers. Shame.