Ryanair staff enlisted the help of Guardia Civil officers to escort a female passenger off a flight for carrying two items of hand luggage, in Spain.
According to the Telegraph
, the items, a scroll and a bag, did not fit into her suitcase. Ryanair only allows one piece of hand luggage per passenger. Said luggage must not exceed 10 kg (22 pounds) in weight and 55 x 40 x 20 cm (21.75 x 15.75 x 8 in) in size.
Some people on the flight offered to carry the items themselves, while others booed as she was escorted out. This clip, captured by a passenger, outraged Spanish residents. Ryanair is accused of making clients check their luggage into the hold, a service for which they charge extra.
An airline spokesperson implied that forceful security measures were in order, as the passenger didn't show any form of identification at the gate.
"This passenger was in breach of airport security regulations, and having become disruptive was properly removed from the aircraft at the request of Ryanair agents," the spokesperson said.