Introduced on December 15, 2008, the Windows Live Solution Center is designed to provide users of the Windows Live collection of applications and services with a centralized location capable of dealing with their feedback. However, prioritizing its Windows Live solutions, the Center is available exclusively for Windows Live Hotmail at this point in time, with the Redmond company promising that it will add more items out of the Windows Live lineup as the new initiative will evolve.
“The Hotmail team really values your feedback and experience when using our products. We currently get feedback from many different places, including usability studies on new feature designs, surveys of existing Hotmail customers like you, the Hotmail feedback link, our support team, and other sources. We use these many sources to prioritize which new features to add, how to make Hotmail easier to use, and to identify problems that we need to fix quickly because they block you from using Hotmail,” a member of the Windows Live Hotmail team revealed.
Microsoft indicated that the purpose of the Windows Live Solution Center was to catalyze a dialog between end-users and the company. Focusing on Windows Live Hotmail as it is starting its two-way communication with end-users is by no means a coincidence. Following the release of Windows Live Hotmail Wave 3, Microsoft has been under a barrage of fire because of the issues associated with the new release of the service.
“What can you do on this new website? Get fast answers to common questions, such as 'How can I stop receiving spam?' Get up-to-date status reports about Hotmail service issues or outages. Work to resolve issues you’re having with Hotmail. Talk with other Hotmail users about issues you’re having, or exchange tips and tricks. Hotmail support staff may be contributing to, moderating, and monitoring the site. The Windows Live Solution Center is the best place to go to report a problem with Hotmail or get help with your account,” the Windows Live Hotmail team representative added.