Windows Live OneCare 2.0 Comes with a New Online Flow

In mid November 2007, along with the releases making up Windows Live Wave 2 in the evolution of Microsoft's online suite of products and services, Windows Live OneCare was stripped of the Beta testing tag and was released to the general consumers. Along with the many pieces that marked the growth from version 1.0 to 2.0, the Redmond company has also revamped the online flow, permitting users to access help and support. In the past couple of weeks since the introduction of Windows Live OneCare 2.0, users of the security solution have undoubtedly noticed the modifications delivered to the Help and Support infrastructure.

Marisela Cerda, Windows Live OneCare Support Experience Program Manager, promised that the latest changes are not the last of what Microsoft has in stored for users. "If you have already been auto-upgraded to the new version of OneCare 2.0, then you will notice that we now have some easy to run repairs on your PC. We’ll be updating these repairs on a regular basis in the coming months and hope that they will serve to solve common issues with your PC," Cerda explained.

Based on user feedback, the Redmond company has also revamped on-line support and help experience. In Windows Live OneCare 2.0, the process of identifying and accessing online help topics has been streamlined. Clicking on the "Visit Online Help Center," or the "Go Online" button will take the end user to the online support resources. The Instant Help tool along with traditional search are the initial methods of troubleshooting Windows Live OneCare 2.0 problems. But at the same time, advanced support can be tapped via "Get more help" and "Get Support".

"Finally, you will arrive at a form that displays your support options and allows you to create a support incident. Additionally, you will have the option to upload "Diagnostics" that can be used by the support agents for analyzing the problem on your PC. If you are an existing OneCare customer and you have installed and activated your client, you should see all your support options, including phone. For free trial or Beta users or those who have not yet activated their OneCare subscription, you will only have access email support until you purchase or active your service," Cerda added.

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