Windows 7’s IE8 Incompatible with Drive Letter Access

Disable the DLA add-on says Microsoft

By on February 22nd, 2010 10:55 GMT
Internet Explorer 8 running on top of Windows 7 is incompatible with Drive Letter Access. Specifically, the browser fails to play nice with the Drive Letter Access add-on, an exception which becomes obvious as users with the extension installed will click on links in IE8. In such a scenario, users will be presented with the following message: “This add-on can cause Internet Explorer to stop responding or crash.”

The error message does a pretty good job at informing Windows 7 customers of the source of the issue, “Internet Explorer 8 is not compatible with your version of the "Drive Letter Access" Internet Explorer add-on.” At the same time, the browser suggests the following options: check online for an update or always open Internet Explorer without this add-on.

Drive Letter Access is burning software created by Roxio, and in fact, it is no longer available under the old moniker. According to the developer, the DLA brand has been changed to Roxio Burn. Roxio claims that downloading and installing Roxio Burn is a move which fixes the IE8 incompatibility issue with DLA. However, customers need to know that Roxio Burn is not available for free, but costs $19.99.

Microsoft has a much simpler solution, which implies no costs for customers. To put it simply, users can disable the "Drive Letter Access" Internet Explorer add-on to resolve the issue. The company informs disabling the "Drive Letter Access" add-on has no impact on the functionality of Drive Letter Access.

“To disable the "Drive Letter Access" Internet Explorer add-on, follow these steps: close all Internet Explorer windows. Open a new Internet Explorer window. You will see an Internet Explorer window that states that the "Drive Letter Access" Internet Explorer add-on can cause Internet Explorer to crash or to stop responding. Click Always open Internet Explorer without this add-on,” Microsoft stated.

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