Softpedia
 

NEWS CATEGORIES:



NEWS ARCHIVE >>
SOFTPEDIA REVIEWS >>
MEET THE EDITORS >>
Home > News > Microsoft > Windows

February 9th, 2010, 14:04 GMT · By

Windows 7’s ‘Consider Replacing Your Battery’ Warnings Are Valid

SHARE:

Adjust text size:


Consider replacing your battery
Enlarge picture
Windows 7 customers that get the “Consider replacing your battery” message from the operating system, should in fact replace the battery, revealed Steven Sinofsky, president, Windows and Windows Live Division. Microsoft has been investigating reports of issues associated with the latest iteration of Windows reporting potential battery problems and found that Windows Vista’s successor is in no way responsible. The Redmond company dismissed any possibility that Windows 7 could produce false reports or causing batteries to actually fail.

“To the very best of the collective ecosystem knowledge, Windows 7 is correctly warning batteries that are in fact failing and Windows 7 is neither incorrectly reporting on battery status nor in any way whatsoever causing batteries to reach this state. In every case we have been able to identify the battery being reported on was in fact in need of recommended replacement,” Sinofsky stated.

Microsoft has built Windows 7 so that the OS is capable of reading an interpreting the battery degradation compared the original design capacity by reading the firmware reports in terms of Watt-hours (W-hr) power capacity. In the eventuality that a battery performs at only 40% of its original capacity, the operating system notifies the end user that the hardware component needs to be replaced.

“PC batteries expose information about battery capacity and health through the system firmware (or BIOS),” Sinofsky added. “The firmware provides information on the battery including manufacturer, serial number, design capacity and last full charge capacity. The last two pieces of information—design capacity and last full charge capacity—are the information Windows 7 uses to determine how much the battery has naturally degraded. This information is read-only and there is no way for Windows 7 or any other OS to write, set or configure battery status information.”

The Redmond company has worked with its OEM partners, and together determined the source of the “Consider replacing your battery” warnings. In the few cases when the messages were delivered for new computers, the battery continued to be at fault. “Microsoft has received 12 customer service incidents in addition to pulling 8 additional incidents from various forums. To date (for a total of 20 incidents), none of these have shown anything other than degraded batteries,” Sinofsky stated. “During pre-release testing of Windows 7 we saw almost precisely this same experience with customers in terms of the display of the notification.”

TELL US WHAT YOU THINK:

16,449 hits · 7 comments · Link to this article · Print article · Send to friend · Subscribe to news

MUST-READ RELATED ARTICLES:


Download Google Chrome 5.0.317.2

Behind Windows 7’s Energy-Efficiency Boost

Free PowerShell 2.0 Management Library for Hyper-V R2

Bing and Facebook Marriage Evolves

Download Free Windows 7 RTM Lacy Hearts Theme

READER COMMENTS:


Comment #1 by: akhil on 26 Sep 2010, 20:36 UTC reply to this comment

i have acer 5536 which was running on windows vista since i upgraded win7 after a while it started showing consider replacing ur battery sign and now my battery only lasts for 10 min fully charged

Comment #1.1 by: Hannah on 21 Apr 2011, 12:46 GMT

This. I'm using an Acer 5536 with Windows 7 and my battery never lasts a full 5 minutes without being plugged in.


Comment #2 by: Dane on 03 Nov 2010, 02:04 UTC reply to this comment

I bought 2 new batteries and am still getting this message, kk thx plz explain this theory!


Comment #3 by: freddsky on 23 Jun 2011, 14:45 UTC reply to this comment

Windows told me with a red X and red script that my battery was charged 100% and I should consider replacing it. I removed and reinserted the power cord and ran the cursor over the battery/power symbol which then read "100% charged." True for 5 minutes...first occurrence of the alert, so I guess "we'll see."


Comment #4 by: Julie In Austin on 18 Sep 2011, 04:37 UTC reply to this comment

This is nonsense. Until a few days ago, my laptop round run for about an hour on a charge. I changed some of my performance settings, then suddenly I started getting the "Consider replacing your battery" error. Now the battery lasts maybe 10 minutes.

I downloaded the "BatteryMon" shareware program and checked the capacity. It said I have 11 watt-hours of capacity out of 47 watt-hours originally. Nothing happened to the battery or the laptop. One day most of the original capacity, the next day less than 25% of the original.


Comment #5 by: Julie in Austin on 18 Sep 2011, 13:16 UTC reply to this comment

I recently changed my "power plan" and within a week started having this problem.

My laptop is about 9 months old. Before about a week ago I was able to run on batteries for more than an hour. I changed the power plan to even more aggressively reduce power when operating on batteries, hoping to further increase that. The result has been exactly the opposite, and completely disastrous.

Several days ago I received the first "Consider replacing your battery" message. Two days ago I started having problems running off batteries at all. Yesterday I downloaded a shareware program that reports battery health and it shows that the "last full charge" capacity is dropping. The "last full charge" had been 14 watt-hours when I first installed the software. I ran it off batteries for as long as I dared -- 5 minutes -- and when Windows stopped the charger, after replacing the capacity I'd used, the capacity was down to 11 watt-hours (11,243mWh, to be precise). If Windows "knows" the design capacity is 47 watt-hours, why does it report "100%" when the charge is less than 47 watt-hours? 11 watt-hours is 23%, not 100%.

Then I found this article, with Microsoft claiming the problem isn't theirs. I unplugged the charger, surfed the net and watched the state of charge decline. When it reached 50% of the last full charge, the laptop promptly died. I plugged it back in, the "BatteryMon" programs reports the rate of charge and it shows more than 11 watt-hours -- 14 watt-hours again right now. Here's the interesting part -- even though the rate of charge was fairly high, as soon as the charge reached the reported capacity (14,191 mWh), WINDOWS TURNED OFF THE CHARGER. The battery was still accepting a charge, and Windows stopped it. How that's not Microsoft's fault is something they'll have to explain.


Comment #6 by: annon on 12 Dec 2011, 08:57 UTC reply to this comment

http://support.microsoft.com/kb/2293330 'You may incorrectly receive a "Consider replacing your battery" warning message on some older HP notebook computers that are running Windows 7' it can also be caused by a bios issue that results in a misreading of the design charge

Copyright © 2001-2012 Softpedia. Contact/Tip us at

WindowsGamesDriversMacLinuxScriptsMobileHandheldNews

SUBMIT PROGRAM   |   ADVERTISE   |   GET HELP   |   SEND US FEEDBACK   |   RSS FEEDS   |   UPDATE YOUR SOFTWARE   |   ROMANIAN FORUM