14 DAY TRIAL // Microsoft explained that, under certain conditions, Windows Explorer in the latest iteration of the Windows client might crash when users attempt to connect a wireless network. According to the Redmond company, customers that have come across this issue indicated that the crashes were caused by nothing more than simple attempts to connect Wireless LAN from the tray icon. In this scenario, Windows Explorer will crash, only to subsequently restart. At the same time, an error message is stored in the Application log. Users will be able to find the message at the bottom of this article, or on Microsoft Support.
“This issue tends to occur when you select a Wireless LAN from 5 or more access points. (…) This problem occurs because the message handling for Wireless connection is not fast enough and causes overflow in the message queue,” Microsoft explained.
The Redmond company has even documented the necessary steps to reproduce the problem. Users need only to click one Wireless LAN connection from the tray icon and enter the Security Key in the connection dialog window. Double clicking the OK button will cause Windows Explorer to crash and restart.
Microsoft doesn’t yet have an update designed to resolve the issue. The software giant isn’t even offering end users affected by the glitch a hotfix to help them out. However, a workaround is available. “Try reconnect to Wireless LAN again after Explorer automatically restarts. Trying in a place where there are less than 5 access points is more successful,” Microsoft noted.
Here is the event message that’s logged in the Application log when this issue occurs, according to Microsoft:
“Log Name: Application Source: Application Error Event ID: 1000 Task Category: (100) Level: Error Keyword: Classic User: N/A Description: Faulting application name: Explorer.EXE、version: 6.1.7600.16385、time stamp: 0x4a5bc60d Faulting module name: WLanConn.dll、version: 6.1.7600.16385、time stamp: 0x4a5bdb56 Exception code: 0xc0000005 Fault Offset: 0x0001396d Faulting process id: 0x608 Faulting application start time: 0x01ca6d66f0810815 Faulting application path: C:\Windows\Explorer.EXE Faulting module path: C:\Windows\system32\WLanConn.dll.”