Adjust text size:
Microsoft’s Patch Tuesday updates were supposed to fix several issues in Windows 8, but there’s one patch that actually does more harm than good.
Several users are complaining that Windows Update fails on update KB2770917 and, as far are some of them are concerned, there’s no workaround for the issue.
According to a long Microsoft Answers thread
, Windows Update normally downloads and tries to install the update, asking for a reboot when the task comes to an end. Once the reboot is completed, installation fails at 15 percent, so the machine is restarted once again, with all changes automatically reverted.
“I am having the same problem when trying to install the latest rounds of Windows 8 updates (my Windows 8 installation was a clean install not an upgrade). All updates install successfully except KB2770917, which fails at 15% into the Configuring Windows Update,” a user said.
“Is there something wrong with this update? Any suggestions how how to get this update to install. I am glad it is not a critical security update, but still it is frustrating to spend so much time only to see the failure notice during the restart/configuring windows phase,” he continued.
There’s no workaround for the time being, but here’s what another user suggested in a post:
“Type in msconfig.exe and hit enter, go to the Services tab on the top, check the box on the bottom that says hide all Microsoft services, click ‘Disable all,’ restart the computer and install update. After installation follow the same instructions but click enable all instead of disable all and restart again and everything should be good. Hopefully it works for others.”
Microsoft is yet to comment on the problem, but we’ve already contacted the company for an official statement on this, so we’ll get back to you as soon as we receive an answer.
MUST-READ RELATED ARTICLES:
|Comment #1.1 by: KW on 20 Nov 2012, 15:07 GMT|
Failed for me. After signon screen, I get only a blue screen and a circling mouse cursor.
|Comment #1.2 by: max on 03 Dec 2012, 17:33 GMT|
post here solution that worked for me:
|Comment #2 by: Lokeyguy on 19 Nov 2012, 22:35 UTC|| reply to this comment|
It worked for me on a new Lenovo N585 I bought yesterday.
|Comment #2.1 by: JamesinSF on 12 Jan 2013, 20:14 GMT|
Turning off all EXCEPT the Microsoft services worked flawlessly! Thanks for sharing your fix.
|Comment #3 by: ChrisB348 on 20 Nov 2012, 03:18 UTC|| reply to this comment|
Thank you!! This fix did the trick.
|Comment #4 by: marco monetti on 22 Nov 2012, 08:54 UTC|| reply to this comment|
that user was right. It worked like a charm for me.
|Comment #4.1 by: kcwolf on 23 Nov 2012, 03:45 GMT|
This error had been driving me crazy! Worked for me on my Lenovo H430 Desktop that I bought this week. Thanks.
|Comment #5 by: bill on 22 Nov 2012, 17:03 UTC|| reply to this comment|
where do you type in misconfig.exe and what service tab are you talking about
|Comment #5.1 by: ingi on 27 Nov 2012, 09:24 GMT|
use run if you have a power button/ or search in the upper right corner (menu )
|Comment #5.2 by: Krisgy on 29 Nov 2012, 12:08 GMT|
You have to be on your desktop screen, not the windows 8 tile screen.Type msconfig in the search box...upper right corner (menu).
|Comment #6 by: Homer on 23 Nov 2012, 20:09 UTC|| reply to this comment|
I have the Lenovo K430 computer
Run DOS cmd.exe and enter msconfig
Do what they say above ie. hide all MS services
Then disable all services.
Manually install KB2770917
and it all worked for me.
I tried many, many times to get this to work to no avail. Can you believe I even called MS help desk and they didn't know how to fix it. They blamed Lenovo. I called Lenovo and they wanted to sell me a $99 plan. I just purchased this computer on Nov 18. I already hate Windows OS 8
|Comment #7 by: Bluenote on 25 Nov 2012, 22:02 UTC|| reply to this comment|
Heck of a workaround but seems to do the trick! For those looking for misconfig, go to the lower left corner of the screen and right click to bring up the menu bar. Choose "run" and enter msconfig.
|Comment #8 by: Flam on 27 Nov 2012, 17:33 UTC|| reply to this comment|
Similar scenario for me - the only difference was I did an "in place" upgrade from W7 to W8. Went through the steps as Bogdan outlines - Success!
|Comment #9 by: ALF on 28 Nov 2012, 15:38 UTC|| reply to this comment|
failed for me...but got to 30% before it died
|Comment #9.1 by: randomguy on 07 Dec 2012, 17:57 GMT|
You better download the update manually on Microsoft website and then install!
|Comment #10 by: Krisgy on 29 Nov 2012, 11:57 UTC|| reply to this comment|
It worked!! KB2770917 finally installed for me. I tried your user's suggestion to:
“Type in msconfig.exe and hit enter, go to the Services tab on the top, check the box on the bottom that says hide all Microsoft services, click ‘Disable all,’ restart the computer and install update. After installation follow the same instructions but click enable all instead of disable all and restart again and everything should be good. ”
|Comment #11 by: slhmobileeric on 01 Dec 2012, 13:57 UTC|| reply to this comment|
Worked perfectly on Win 8 Pro. Thanks!
|Comment #12.1 by: EverettC on 07 Dec 2012, 03:49 GMT|
WOW! I finally was able to get that update installed. I missed a part of the instructions actually, I only checked the Hide box at the button and did not even remember to click the Disable All. I ran the update and restarted. When I went back to msconfig.exe the hide button was not checked and everything was already enabled. It worked however even with my shoddy direction following. A lot of time spent on this tonight and so glad it's done.
|Comment #13 by: RStarRider05 on 07 Dec 2012, 19:30 UTC|| reply to this comment|
This worked for me, thanks for the great tip!!!
|Comment #13.1 by: jeevi09 on 09 Dec 2012, 01:35 GMT|
I was able to install the update KB2770917 after disabling non microsoft services. After uninstalling sound drivers in my brand new HP pavelion g7 lap, I was able to install KB 2769165 without any problem. KB 2769165 still causing problem. It reverts back after 7%.
|Comment #15 by: Jk on 11 Dec 2012, 03:59 UTC|| reply to this comment|
i was able to get the update to work using the solution provided, (disable all under msconfig). I now have a more serious problem though. Many links like chatting with online troubleshooters or even downloading a new browser (like chrome) will not work. Nothing happens when you click on the link. I also found that calendar and photos and mostly likely all apps have stopped working. You can click on them but you will only get a blank background with nothing. I have a Lenovo G585. Just thought i'd let ppl know that getting the update to work may not be the real problem. And any ideas on whats wrong?
|Comment #16 by: tomj on 17 Dec 2012, 19:08 UTC|| reply to this comment|
didn't work on win8 (dec 2012). tried enabling services that might affect ability to do updates, but no way to puzzle that out.
when all were disabled, the windows update control panel could not check for or do updates, suggested rebooting.
|Comment #16.1 by: John on 18 Dec 2012, 12:59 GMT|
This is still failing even after the December patch Tuesday updates. In fact, there is a second one now which fails to install.
This is not being caused by the hardware manufacturer. Just like Microsoft to point fingers when they do not have an answer. It is time for Microsoft to step-up and provide a solution for the Windows updates that will not install. If Microsoft truly wants Windows 8 to be a success, they will fix this. Updates are not supposed to take several technical steps to keep everything current.
|Comment #17 by: cowandgate on 23 Dec 2012, 04:09 UTC|| reply to this comment|
I have tried many things so far nil. Some people have reported that it succeeds after stopping services and other programs etc but it remains stubbornly uninstalled for others no matter what they do. Which leads me to suspect that it is not just software related but hardware related. ie it installs on some HP laptops but fails on a Desktop with a Asustek motherboard. It may even be down to a particular chip on a motherboard.
|Comment #18 by: derek on 23 Dec 2012, 04:15 UTC|| reply to this comment|
Microsoft has isolated this problem for 64bit systems strictly to the Nalpeiron Licensing Service "C:\Windows\SysWOW64\nlssrv32.exe" After disabling just this service my install problems were eliminated (install to about 30% then finishes after restart, successfully!)
|Comment #19 by: patd on 24 Dec 2012, 02:57 UTC|| reply to this comment|
Well this happened to mine and it keeps saying it has failed and re-booting continuously. I have no applications beyond safari as we use it to watch Internet TV and Amazon movies only
|Comment #20 by: lissack on 24 Dec 2012, 13:51 UTC|| reply to this comment|
there is a "service" (software running in the background) which needs to be "stopped" before the updates will install
go to task manager -expand to show full details
go to the services tab
look for NLSSRV32 (Nalpeiron Licensing System)
stop the service
install the updates
all will be fine
|Comment #20.1 by: sdbook on 29 Dec 2012, 00:26 GMT|
NLSSrV32 is not on my computer
|Comment #20.2 by: rachael on 02 Jan 2013, 12:27 GMT|
i followed the tip but its still failing on my samsung laptop, but it was a was a windows 7 upgrade. School boy error upgrading and its driving me mad with the amount of restarts it does
|Comment #21 by: Alqasimk on 31 Dec 2012, 17:05 UTC|| reply to this comment|
The suggested option worked for me.. disabling all services except Microsoft's then installing the updates! Thanks!
|Comment #21.1 by: Ted on 30 Jan 2013, 08:21 GMT|
Did a clean install of Windows 8 yesterday, and updates failed to download at around 57%. Having found this forum, I disabled all non-microsoft services, except Avast antivirus, which would not disable, and tried again, with the same failure.
I then manualy disabled Avast from the taskbar, tried again, and success! The updates completed downloading, and the install went without hitch. After restarting, Avast was running again, and I enabled the stopped services. All is well. I hope this helps.
|Comment #21.2 by: Ted on 31 Jan 2013, 12:04 GMT|
Further to my earlier post yesterday, today attempted to download another update and that hung at 91%. This time I just disabled Avast antivirus and the download immediately completed and installed.
Could there be a problem between Windows 8 and Avast???
Copyright © 2001-2013 Softpedia. Contact/Tip us at