14 DAY TRIAL // The company headquartered at 1 Infinite Loop Cupertino, California seems dead serious about pleasing customers, even if it means offering a free iPad to a person who allegedly took it back to the Apple Store because the spouse had simply said ‘no’ to the purchase.
As the story goes, Apple has been focused on analyzing returned iPad 2 units, following reports of light bleeding from behind the LCD screen, and likely other issues encountered by customers bringing back their iPads for a full refund.
One guy in particular reportedly came back with his perfectly working iPad with a note attached to the tablet’s screen that read “Wife said no”.
“[Apple's] focus this week has been to troubleshoot all the iPad 2s that customers are returning to the stores,” said a person close to Apple.
“One iPad came back with a post it note on it that said ‘Wife said no’,” this person said. “It was escalated as something funny, and two of the VPs got wind of it. They sent the guy an iPad 2 with a note on it that said ‘Apple said yes’.”
In wake of all the light-leak issues reportedly surrounding the second-generation iPad 2, this story comes as reassuring news that high-ups in Cupertino are taking steps to address whatever issues customers encounter, be their differences of opinion relating to the purchase of an Apple product.
For those who may be wondering what drove ‘the wife’ to convince the husband to return the iPad, the Apple tablet costs $499 as a base configuration model with WiFi wireless connectivity and 16GB of storage.
The high-end model goes for $829 with WiFi+3G networking and 64GB flash memory. We’re guessing the returned SKU was somewhere in between the two extremes.
We would like to take this opportunity to congratulate both the customer for confidently expressing the grounds on which he returned his device and Apple for handling the situation like professional salesmen.