14 DAY TRIAL // Microsoft is helping customers and partners get ready for the next iteration of its customer relationship management solution with new training resources.
According to the Redmond company, Microsoft Dynamics CRM 2011 is scheduled to hit general availability at the start of next year.
The software giant revealed recently in an open letter to Salesforce.com and Oracle customers that the Microsoft Dynamics CRM 2011 international launch is planned for January 2011, although a specific release date wasn’t announced.
Dynamics CRM 2011 is currently in Beta stage, and still available for early adopters that want to get an idea of what the next generation of CRM from Microsoft brings to the table.
In addition, they can now also access a range of training content offered by the software giant.
“’What’s New in Microsoft Dynamics CRM 2011’ training materials (draft) are available for download on PartnerSource and Customer Source for partners and customers on a service agreement,” noted Todd Merrell, the manager of the CRM training team.
“These materials explain the new features and functionality found in Microsoft Dynamics CRM 2011 and are intended for Microsoft Dynamics CRM 2011 partners, namely implementation consultants, presales consultants and developers.”
Of course, the content is only available to customers with PartnerSource and Customer Source accounts.
Access to Partner Source can be requested by Microsoft partners by sending an email to voice at microsoft.com.
“After completing this training, individuals will be able to: describe the new application features and enhancements; identify enhancements to the user experience; examine customization and extension capabilities; list the installation, upgrade, and hardware requirements and show how to manage settings and administration,” Merrell added.
Earlier this week Microsoft went on the offensive against both Saleforce.com and Oracle, by publishing an open letter promising cash incentives to switchers that embrace Dynamics CRM Online.
Companies that abandon Salesforce.com (Professional, Enterprise, or Ultimate Editions) or Oracle (Siebel CRM or CRM On Demand) can get up to $50,000 from the software giant for the migration of no more than 250 seats to Dynamics CRM Online.