Web Designers Launch Unofficial Adobe Support Blog

Two web designers, Adam Meidel and Erik Frick, have come up with an idea for a blog to track the activities of one of their favorite software makers – Adobe. Those who expect unsubstantiated praises are up for a surprise. The blog, which was launched a few days back, has the main purpose of drawing Adobe's attention to the issues that its products or management may have.

 

And, apparently, any feedback is more than welcomed by Photoshop's creator. “The site hadn’t been up for 48 hours when staff from Adobe first contacted us and the response has been very positive. We’re currently in touch with a couple of people at Adobe and working with them to craft all the gripes here into something they can use and hopefully take to heart.” the two founders of the weblog said in their first post.

 

The blog, which is wittily called DearAdobe, has generated more criticism than applause for the software maker, which, of course, only comes to reinforce the old saying about how cuddling a child too much can never be a good thing. Meidel and Frick have even created a “Top Gripes” for Adobe's products and policies, to which people can openly agree or disagree. By far, the funniest complaints are related to the fact that the price of one of Adobe's most popular products is considered to be absurdly high. “Why does Photoshop cost as much as a pre-owned small car? Drop the price please!” says one upset poster.

 

At the same time, others are trying to convince the company that fewer products of a better quality would probably have a greater rate of success. A question that would be better suited for a list with the funniest facts ever than on a seemingly serious blog is related to a product we all use, but whose certain aspects we sometimes ignore – “Why does the Acrobat Reader take two minutes to launch, and require updates twice a month, just to display PDF pages?”

 

Although, so far, the blog has proved to be more of a trivia website than a genuine support center, its aims remains that of sending positive feedback to Adobe, a thing to which most users readily agree. “Hi, great site… since Adobe don’t allow us to communicate with them directly this is a much needed outlet.” one user comments.