After acknowledging a data loss bug involving its software, Western Digital is now offering new downloads for OS X Mavericks users employing a WD external drive.
About three weeks ago, Western Digital received reports of external drives experiencing data loss when updating to OS X Mavericks, the latest version of Apple’s Mac operating system.
WD kicked off an investigation, and it wasn’t long before the company realized that “a small percentage of customers that have the WD Drive Manager, WD Raid Manager and/or WD SmartWare software applications installed on their Mac, there can be cases of a repartition and reformat of their Direct Attached Storage (DAS) devices without customer acknowledgement which can result in data loss.”
Ever since, the company has been working around the clock to isolate the bugs and repair the code inside its drive management apps.
Today, WD is proud to say it has resolved all the issues and is now offering updated versions of WD Drive Manager and WD SmartWare.
“We have an updated version of the software that fixes this issue. We strongly recommend that you install this updated software. Please contact our service and support team with any questions,” reads an email from WD.
Customers who have an existing version of WD Drive Manager or WD SmartWare installed on their computer should note that these updates will automatically uninstall the old version and install the new one.
The producer also asks users to make sure they have a copy of all the data on their drive stored on a separate device before proceeding with the installation.
Although these updates are meant to fix data loss issues, there’s no guarantee that other bugs haven’t trickled in. Plus, it’s better to be safe than sorry.