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July 17th, 2007, 13:03 GMT · By

Virgin Mobile USA Launches Contacts Backup Service

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Virgin Mobile USA announced the launch of a new service that allows users to backup their contact information found in the cell phone's address book. Currently available on the Switch_Back or Cyclops handsets, Contact Vault enables users to store, retrieve, delete and transfer their phone's contacts list in the event the handset is lost, stolen,
damaged or upgraded.

Contact Vault can be accessed directly from the mobile phone via the Virgin XL menu or from the Internet at Virgin Mobile's website. After subscribing to the service, all users need to do to get started is download the application to the handset.

Users can configure Contact Vault to synchronize the two personal contacts lists on a daily, weekly or monthly basis. The service automatically updates contacts, phone numbers and instant messaging buddy lists the moment they are added or changed on the user's phone. In addition, Contact Vault offers other useful features such as the ability to import contact information from Microsoft Outlook and Yahoo! Mail. Customers using the Switch_Back or Cyclops also have the option to share selected information from their address books with friends who are Virgin Mobile customers, allowing them to easily transfer instant messaging buddies, email addresses and phone numbers. Contact Vault also includes a security feature which can delete all contacts from the handset in case it is lost or stolen. The contacts can then be restored on any handset that supports Contact Vault.

"Virgin Mobile determines what products and services to introduce through close dialogue with our customers, and we know the ability to save, store and transfer contacts is a valuable and appealing concept," said Howard Handler, chief marketing officer, Virgin Mobile USA. "A feature like our new Contact Vault is a valuable addition that makes mobile phone use that much easier and convenient."

Contact Vault is available to Virgin Mobile customers for a subscription cost of $1.99 per month, which includes unlimited use of the service.

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READER COMMENTS:


Comment #1 by: CMB on 30 Aug 2010, 20:45 UTC reply to this comment

I have a virgin mobile phone and last year my phone was stolen, i was told from the VM rep that if i bought the ETC phone i would never lose my contacts. Guess what! my phone died on Thursday night and I'm still trying to get VM to help with backing up my contacts. Today is Monday and they just told me they can't help. I'm so angry.


Comment #2 by: BruHed on 19 Nov 2011, 03:12 UTC reply to this comment

These thieves must be the only company that CHARGES its loyal customers to transfer their contacts! Never heard of anyone else doing that. Why can't we use the same method as everyone else?


Comment #3 by: Greenlantern on 19 Nov 2011, 03:14 UTC reply to this comment

What a RIP-OFF! What other phone company CHARGES its loyal customers just to transfer contacts when they give them money for a new phone?? That is an outrage.

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