14 DAY TRIAL // Today, Vianix announced the availability of its mobile phone duplex call recording solution. The application is based on its proprietary PocketTalk Enterprise ProTM (PTEP) dictation and recording application that is used in enterprise communications with customers.
In the official press release, the company emphasizes the importance of call recording, saying that it has become an integral part of enterprise communications with the customer, and that this mobile extension on field phones is a natural thing. With this application, companies will be able to broaden their capability to independent exchanges between their field personnel and their customers outside those systems. The solution was developed based on customer input and in coordination with Vianix partners.
How does it work? When a mobile call is made between a field service person and a customer, the call is recorded on the mobile device of the service person, if they are users of Vianix's PTEP. Once the call is over, the recording is sent to a server over an IP data network, given the fact that the mobile phone is connected to a mobile network that provides 2.5 or 3G data network, or 802.11 Wi-Fi network. This is done using either e-mail, FTP or other standard protocols. Together with the recording, the application also sends to a signaling server information about the time of recording and the caller’s details.
The application comes with a total of three modes. The auto mode is the default one, in which all calls are recorded without the users’ knowledge. The on-demand mode can be used for selective recordings, while it also allows users to record the call either before it starts or as it’s being made. The last mode is the Dictation/tape-recorder mode, that enables users to record and store dictates in the server for later processing. All recordings can be accessed via web portals, and played on PCs using Vianix's MASC software.
The solution is available on mobile devices with Windows CE or Windows Mobile 3, 5 and 6 versions, and a Java-based signaling server.