Verizon to Implement $2 ‘Convenience Fee’ for Online and Phone Bill Payments
The carrier will start charging this fee beginning January 15, 2012
The $2 fee will be introduced on January 15, 2012 and will affect all Verizon Wireless customers who are paying their bills via their phones (IVR and rep-assisted) or online (My Verizon and My Verizon Mobile).
Verizon should fix its 4G LTE network which lights up like a Christmas tree before introducing these additional fees that will finally send a big chunk of customers to other operators that offer better services at affordable prices.
The “Convenience Fee” has just been confirmed by Verizon Wireless, along with details regarding the payment options that customers have at their disposal in order to avoid this $2 fee.
However, there are some ways to avoid this fee and Verizon makes them publicly known for its customers. Basically, if you want Verizon to waive the $2 “Convenience Fee,” you must choose one of the following payment options:
- Electronic Check (ACH);
- Pre-enrollment in Auto Payment Option (APO) using debit, credit, ATM or electronic check;
- Online from the customer’s home-banking service provider;
- In-store using My Verizon Express, BKP or a store representative;
- VZW Gift Card, VZW Rebate Card and VZW Friends & Family Referral rewards card;
- Paper check or money order mailed to the VZW remit address via USPS.
Other payment options than those mentioned above will result in an additional $2 “Convenience Fee.”
The reason behind Verizon’s decision to implement this $2 fee is explained by the carrier as follows:
“We are implementing a $2 online and telephone payment convenience fee to help allow up to continue to support these bill payment options in these channels.”