Verizon Wireless’ 4G LTE network has been affected by a series of issues lately, and the carrier took its time to offer a statement on the matter, so as to explain why they occurred.
The carrier’s network is the largest in the United States, covering a number of no less than 190 markets and 200 million people. Moreover, the company also claims that it is the most advanced and the fastest network in the country.
“Being a pioneer comes with growing pains. The recent issues that affected our customers’ 4GLTE service were unforeseen despite careful, diligent planning, deployment and ongoing upgrade programs,” the company notes.
The said issues were related to the connectivity to the 4G LTE Network and data service, which determined the carrier to have these users connected to its 3G network to ensure that they are not left out in the dark.
“For brief periods, such as on Wednesday (12/28), 4GLTE customers could not connect to the 3G Network as quickly as we would have liked,” Verizon admitted. The 4G LTE connectivity was up for around 99 percent of the year, the company continues.
As for the problems that actually resulted in the said connectivity issues, they appear to have been different from each other.
“Each incident has been different from a technical standpoint. Our engineers have successfully diagnosed those past triggering events, and they have not re-occurred. We also work diligently to rectify technical problems in the Network before they affect any customers,” Verizon says.
While 3G remains the solution when the
4G LTE service is down, Verizon is assuring customers that it is working with suppliers to ensure that the network won’t take similar hits in the future. At the same time, the carrier will work on improving the performance of the network.
Verizon says that it will be applying the same standard to its 4G LTE network as it did with the 3G airwaves to make them the largest and most reliable in the country.
“Among the numerous measures we have taken or will take are: geographic segmentation, which enables us to isolate, contain and rectify network performance issues, and maintain service to the majority of customers when an issue does develop; and software fixes that we have developed, tested and applied regularly – and will continue to do so. Both will improve
performance and reliability,” the carrier explains.
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