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December 22nd, 2011, 10:41 GMT · By

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Verizon Explains Galaxy Nexus’ Signal Strength Issue

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Samsung Galaxy Nexus Enlarge picture - Samsung Galaxy Nexus
Galaxy Nexus, the first smartphone in the world to land on shelves with the Android 4.0 Ice Cream Sandwich platform, has been allegedly hit by a series of issues affecting the strength of its network signal.

Its turns out that there is no issue with the signal strength, but that the problem resides in the manner in which the device displays the signal bars.

The phone’s reception is great, Verizon and testers alike suggest. However, Galaxy Nexus does have a problem with the way in which it displays the signal, and a fix for that will arrive soon.

According to Verizon, the handset is comparing the 4G signal with the 3G one, and treats it as if it were the latter. Thus, although the connectivity is great, it shows less signal bars than it should. The upcoming software update for the device will adjust the signal scale, and all will be solved.

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READER COMMENTS:


Comment #1 by: jon on 22 Dec 2011, 20:15 UTC reply to this comment

My droid x, provided 1+ bars service at my semi rural home. The galaxy nexus provided zero bars AND NO SERVICE at my home.


Comment #2 by: Zach on 23 Dec 2011, 06:40 UTC reply to this comment

BS... Old Motorola android phone and iPhone have twice the signal in the same spot in my house... This isn't displayed signal! Nexus actually is roaming and says network not available


Comment #3 by: JTF on 23 Dec 2011, 15:15 UTC reply to this comment

I don't trust those reports. My new Galaxy Nexus is reporting poor signal strength and I've having problems sending texts, surfing the we, and making phone calls. I've manually set it to use 3G service and compared the signal strength against my old phone. There is a 10 db difference.


Comment #4 by: DK on 26 Dec 2011, 06:36 UTC reply to this comment

I agree with Zach...same situation in my house. Drops calls, no signal, battery goes dead searching for signal according to battery usage monitor.


Comment #5 by: BigG on 29 Dec 2011, 04:44 UTC reply to this comment

I have a Nexus and it's not getting signals in the places where I had no problem getting a signal with my OG Droid.


Comment #6 by: Jay on 29 Dec 2011, 17:41 UTC reply to this comment

Same here. My Droid 2 had reception pretty much everywhere I went. The Nexus has NO reception in the exact same places. There's a problem here and it has nothing to do with the signal strength indicator. Ridiculous that Verizon would even say that.


Comment #7 by: tautomart on 02 Jan 2012, 16:20 UTC reply to this comment

sorry to say but i don't get good signal. I can't get on the net and my wife can with her 3G phone from Verizon standing side by side at our house. I wish it was a signal indicator problem but I think it is a problem with the phone. I had my phone since December 15th and now thinking of returning it(they give you 30 days cause of the holidays). This happens in weak signal areas,BUT I never had the problem with my original droid and my wife's phone works fine. I also have a problem with external speaker not being loud enough unless your in a quiet area. Pictures are sometimes out of focus in far away shots and color is off in some lighting. Plus when i enlarge my pictures they are very blurry,unlike my original droid. The picture thing could be settings but I think they are correct. I say that cause i'm not a professional photographer but again i had no problem with the old droid. Other than those three things the phone is awesome. I can live with the picture and speaker but the signal problem I cant. This signal problem is internet signal not phone call signal. I use my phone at car auctions to scan bar codes on the cars witch bring up information about the cars and similar models,without internet access I get nothing while others are getting the information standing in the same spot. The biggest thing is that I heard this is a Verizon 4G LTE problem. When reading other reviews I heard of the same problems with the razor and other 4G phones. Should I go get the now priced $50 3G revolution phone? Go with the razor and hope its better when it receives the new ice cream sandwich update coming soon? Get the iPhone 4gs? Or keep this and hope they get the bugs out.


Comment #8 by: Vadim on 03 Jan 2012, 02:14 UTC reply to this comment

Reporting from Wayland,
The problem with my phone is that every time it looses the 4g connection and tries to connect back to 3g, i am either roaming or have no service. I truly believe an update can fix this issue. Google won't allow their baby developer phone reputation be ruined. Even if the update Verizon makes is crap, Google will fix the problem.


Comment #9 by: Scott on 30 Jan 2012, 06:57 UTC reply to this comment

The Galaxy Nexus has serious signal issues. While camping my daughter had the Razr and her internet and data where working very well with 2 to 4 bars signal strength at all times. My wife and I had two new Galaxy Nexus phones and had no internet, no data and no bars. While in a local town my daughter had 5 bars, internet, and data. My wife and I had two bars, no internet, and no data. As an investor data is paramount, and the Nexus has serious issues if you aren't living in a very high signal strength area. I explained the issue to verizon and received the run around about signal strength coverage areas, different chips, and additional nonsense. Unfortunately for Verizon I had access to my daughters Razr which functioned without issue. As an x-tech for Grumman Aerospace I know a signal issues when I see it. Verizon has a disaster on their hands since the issue does not seem to be software resolvable.


Comment #10 by: Timfarnham44 on 05 Mar 2012, 17:56 UTC reply to this comment

It is now March 5th and I have been trying to get Verizon and Samsung to let me know what is being done to fix the weak signal by the Galaxy Nexus. We bought two in late December and the signal is very weak on both. Verizon replaced them to make sure we didn't get a ours from a bad bath. No difference on the replacement ones. All my calls to tech support at Verizon have never identified the weak signal as a known issue even when I tell them Verizon did say it was an issue back on Dec. 16th. and that a fix would be coming soon. I have compared ours to several neighbors and it appears that Motorola Bionic, a Casio running Android, and two others were receiving 20 db's better than we are. We run -100 on the front porch facing the tower which is about 2.5 miles away and -120 inside the house (no signal just about). Around town it runs around --90 to -110 bd. I am about out of options to get fixed and talking to Verizon doesn't help any more even though they try to be helpful. Need to keep the pressure on Verizon to face this issue.

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