14 DAY TRIAL // Today, Microsoft has patched the patch it rolled out earlier this month as part of the Update Tuesday cycle, but it turns out that despite this release, some users are still experiencing issues on their Windows 7 computers and getting the same BSODs as before.
Posts on Microsoft’s Community forums reveal that in some cases, deploying the new KB2993651 update doesn’t make any difference and actually leads to the very same BSODs as before.
“Can you believe this?! I installed patch KB2993651 today, allegedly fixing the problem. Yet, lo and behold, upon reboot, my Windows just hang! Totally dead (with no disk activity of any kind). Had to reset machine four times to finally get it to start again, and now I'm scared to reboot again,” one user wrote.
And still, there are many reports pointing out that Microsoft’s new patch actually solves all issues, at least on Windows 7 PCs. The company however recommended everyone to uninstall the original patch, but a number of users claimed that doing that was actually causing more harm than good.
“Do not, under any circumstances, follow their ‘strong recommendation’ to uninstall KB2982791. That is what is causing my problems and stopping Windows Update from running now. Note I am running Win 7 x64 SP1, which is what seems to be being impacted,” another Windows 7 user posted.
Microsoft however has already confirmed that there are a few issues with today’s patch, but nothing that could lead to more BSODs or errors which could block the booting process.
In most of the cases, KB2993651 works as expected and installs just fine on Windows 7, with no other BSODs experienced after that whatsoever.
“On Win 8.1, uninstalling the old one, rebooting, installing the new one, rebooting, and then checking WU all went normally, so no WU error, fortunately. Hopefully any new WU errors as reported by some recent posts are not a widespread problem,” one user said.
At this point, it appears that the issue persists only on a limited number of computers, but it’s not yet clear whether these problems are being caused by today’s update or users aren’t following Microsoft’s instructions when trying to repair the problems.
Keep in mind that although the removal of the original patch is not mandatory, Microsoft says that everyone should do it, especially due to compatibility problems that could in the end affect the overall stability and reliability of the operating system.