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July 17th, 2010, 09:10 GMT · By

Users Disappointed with Apple's iPhone 4 Remedy

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Mobile phone makers Nokia and Research In Motion were not the only ones to react to what Apple said on Friday in regard to the iPhone 4 antenna issues. Some of the company's users also reacted to what was stated during the event, and many were disappointed with what Apple plans on doing to solve the situation.

According to Apple, the iPhone 4 does come to the market with issues regarding reception, but other smartphones out there also comes with signal problems, which makes this an industry wide issue. However, the company did admit that the new iPhone model drops more calls than the previous one, though less people are reporting issues with it, and even less people are returning their devices.

Since the antenna issue is wide spread and there is no immediate fix for it, Apple says it would offer compensations to its users, in the form of free bumpers and free cases. While some of those who already purchased the iPhone 4 are happy with the solution, stating that the handset still looks appealing with the bumpers on, and that the case is a good thing, there are also those who are disappointed with the manner in which Apple handled the situation.

A hardware fix or a replacement would have been more welcomed, it seems, but “Apple chose to take the cheap route,” is what one user notes in this thread on Apple's discussion forum. Others argue that, if another company was in Apple's position at the moment, things would have been handled in a different manner, while the Cupertino-based firm barely admitted to the device being faulty.

“My iPhone 3g didnt lose signal as readily whether I was holding it or not,” one user notes in the forum. “I have been satisfied with my iPhone 4. But I have to say that I am very disappointed with the press conference,” another one states. All in all, Apple sold a number of more than 3 million iPhone 4 devices since day one, and many users are pleased with the device, but chances are that more of them would step in front and report issues with their unit, even if only a small number did that until now.

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READER COMMENTS:


Comment #1 by: Brett on 17 Jul 2010, 17:37 UTC reply to this comment

I think there are more pundits calling for Apple's blood than actual iPhone 4 owners experiencing dropped calls because of the antenna.

Apple never admitted that the iPhone 4 was "faulty", unless you are referring to its signal strength bar display. The iPhone's s original signal bar display algorithm exaggerated the shielding effect of holding the phone which provided shocking videos of 4 or 5 bar loss. Apple has since improved the accuracy of the display to better reflect actual signal strength. The "Death Grip" now only results a loss of 1 to 2 bars

The press has overblown this issue because they thrive on controversy.

While there have been many conflicting anecdotes, there is no doubt that the overwhelming majority of iPhone 4 owners are happy with their phone's performance. Those that aren't are welcome to return their phones and try the competition.

Keep in mind that ALL smart phones can lose bars and even drop calls if held a certain way while in a very low signal area. Why isn't the press investigating that? Because Apple is the only company expected to defy physics?

All of this was explained in detail in Apple's press conference on Friday, but some people will just not let go. Apple has now bent over backwards by offering free cases to all. It's time to move on and stop beating a dead horse.


Comment #2 by: Bwhite on 17 Jul 2010, 18:55 UTC reply to this comment

Just like the Nexus user I can hold my iPhone 4 any which way without any problems. We have a few of these for the family and no problems on any them. There are probably some 3 million users just like us who just love this incredible device. That's why so many people love Apple. You can spout all the BS you want, I know from first hand experience.


Comment #3 by: Brian on 17 Jul 2010, 23:51 UTC reply to this comment

Droidtards and Wintards out for blood because they cannot compete, only COPY. Lame! There's nothing wrong with iPhone 4.


Comment #4 by: John on 18 Jul 2010, 02:26 UTC reply to this comment

The pundits continuously find something to complain about regarding Apple. They didn't like the iTunes DRM, they didn't like what they called the closed nature of the Apps Store. Now they are finding a new issue to complain about. Let's make a guess that there is a negative correlation between the amount of science and math studied at the university and the amount of whining coming from a given source.


Comment #5 by: REunson on 18 Jul 2010, 04:11 UTC reply to this comment

"Since the antenna issue is wide spread and there is no immediate fix for it, Apple says it would offer compensations to its users, in the form of free bumpers and free cases."

Apple proved the antenna issue was not as widespread as the media is reporting. They provided hard data with 0.55% of support calls about the antenna and a very low 1.7% return rate.

The media had no facts at all. Some could replicate the problem, many couldn't, but they all decided to recycle the Gizmodo FUD anyway and conclude all iPhone 4s had the problem.

The great majority of iPhone 4 customers have no reception problems at all, but when they write in to various blogs they are accused of being lying fanboys.

Apple even demonstrated other phones with the same problem. Now Apple are being accused of lying about other cellphones because the vast majority of users don't have problems. (Neither to the vast majority of iPhone users).

Some idiots are even accusing Apple of faking the tests, even though you can find plenty of similar videos on youtube.

Apple then get accused of flip flopping, one minute saying there is no antennagate then providing a free bumber. Apple said they want to keep all customers happy. Consumer reports couldn't reccommend the iPhone 4 last week and said that Apple should at least provide a free fix. They also said the bumber fixes the issue. Steve Jobs gave in and now the bumber is free.

Now the media says that is not good enough and that Apple doesn't care about it's customers, there should have been a complete recall and redesign. Since when does 0.55% complaints about reception and a 1.7% return rate warrant a recall?

The media then uses the circular argument that Apple is providing a free bumper, so they have admitted there is a design flaw and there needs to be a redesign. Totally idiotic.

It seems the mainstream media have been caught up in a FUD campaign and when the Apple press conference proved it, those spreading the FUD didn't like it.

Now the backlash against Apple and Steve Jobs will continue, while the bloggers * for hits and feign indignation.

I can't wait for this to blow over, I'm sick of hearing about the lamest scandal ever.


Comment #6 by: Sherry Woosley on 18 Jul 2010, 14:13 UTC reply to this comment

Excellent summary, REunson! This is a media witch hunt, plain and simple. I get much better reception on 3G or wifi than I did with iPhone 3 or the iPod touch ( on wifi). The antenna on iPhone 4 is awesome, and I use it without a case.

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