14 DAY TRIAL // A forum poster going by the screen name of kjack05 reveals that Apple still wants to charge his credit card after sending him his iPhone back, without repairing it. Allegedly, Apple technicians found additional damage to the device that was not covered under the company's warranty.
“I sent my iphone[sic] in for the advanced replacement service through the mail and then everything was good,” kjack05 writes over at modmyi. “Well, today they sent me my old one back saying its[sic] not covered under warranty, I originally sent it for a cracked housing, and when I called they told me it would be covered and it was a common thing.”
The post continues with the user revealing that he received his old iPhone with a letter from Apple saying, “Upon further inspection technicians discovered damage that is not covered under apples one year warranty, or is not eligbale[sic] for service,” the post reads. “Your credit card will be charged with the full equipment replacement value,” the user was allegedly told.
“I explained it to the lady at apple and she knew what I was talking about and said a lot have been sent back for that. I forgot to mention I had dust under the screen and the part of the reason for the return as well, but now the dust seems to be gone sense getting it back, its really weird, doesnt[sic] make since [sic] to me,” the frustrated user explains.
It may be possible that Apple has found damage to the iPhone resulted from a blow to the device, humidity reaching the components, etc. The user doesn't say whether or not he's been treating the device well, despite the cracks appearing on the iPhone's plastic case (a common issue with old White MacBook models as well). Then again, who says Apple technicians can't be wrong?
Has anyone else had a similar experience with Apple customer support? How would you feel if the company charged you for simply acknowledging your boo-boos?