XBox 360 Guides

Troubleshoot Account Migration for Xbox 360

Billing information, e-mail address, password and more

By Filip Truta, Games Editor

14th of January 2008, 23:31 GMT

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This article assumes that you are a current member of Xbox Live in the process of migrating your account information to your Xbox 360 system. If you're having trouble, please try the possible solutions outlined below.

Troubleshoot Account Migration for Xbox 360

Do you have a gamertag? If yes, read on. If not, see Join Xbox Live.

Do you have a Windows Live ID (formerly called a Microsoft Passport Network

account)? If yes, read on. If not, set one up at Windows Live ID.

Do you know the details (like the associated e-mail address and password) of your Windows Live ID? If yes, read on. If not, see Collect Your Account Information.

If you're not sure if you have a Windows Live ID, consider this: you definitely created a Windows Live ID (or, if it was a while back, a Passport Network account) if you have any of the following:

- A Hotmail account

- An MSN account

- An Xbox.com account

- If you have more than one Windows Live ID, choose the ID you will use with care, because once this process is complete, you will not be able to disassociate your Windows Live ID from your gamertag, nor your gamertag from your Windows Live ID.

- If you or the child for whom you're setting up an account is under 18 (as signified by either the existing Xbox Live account or the Windows Live ID), activation will require two Windows Live IDs and two valid e-mail addresses (one each for parent and child).

- Finally, for the process to be successful, your account must be in good standing.

If you see any of the following error messages, please try the proposed solution:

Can't verify your original Xbox billing information. Please make sure you've entered it correctly:

Double-check your information and try entering it again. You may have entered information incorrectly in the Xbox 360 console. Use the information from your original Xbox Dashboard, as described in Collect Your Account Information. Your name, credit card, phone number, and ZIP code are all located in the Xbox Dashboard of your original Xbox system. Note that you must enter these details exactly as they appear.

The e-mail address you entered is part of a reserved domain and cannot be used. Please choose a different e-mail address:

This tells you that you're attempting to enter a different e-mail address than the one already associated with your Windows Live ID. Please enter the original e-mail address or create a new Windows Live ID.

The e-mail address or password you entered is not valid. Please try again:

For more information, see Xbox 360: You cannot recover, migrate, or manage your Xbox Live account: The password that you entered is incorrect.

Click HERE for a lengthier list if guides to help you hook up your 360 and use it by the book. After all, who wants fuss with a system purchased for having fun?

TAGS:

guide | troubleshoot | Account Migration Xbox 360 | Xbox 360 | Xbox

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