The Windows Live OneCare Team Finally Wakes Up Four Days Later: We Can Help!!!

I guess that later is better than never is the new motto of the division that builds Microsoft's anti-virus. The Windows Live OneCare team has finally managed to wake up, four days after it has fixed an issue with the Microsoft anti-virus and .PST and .DBX bug and presented the following message: "we can help!" Really now... The fact of the matter is that the OneCare team addressed the problem and has issued an update for the anti-virus since Sunday March 11, 2007. However, they only provided official information for this on March 15. Users do not need to install the update manually; it is pushed automatically by the Redmond Company.

And in a post on the Windows Live OneCare Team Blog, Gina Narkunas, Microsoft Lead Product Manager, revealed that: "In the last few days, there has been a lot of confusion (emphasis added) about a bug we had in the service that was causing Windows Live OneCare to erroneously quarantine some customers' Outlook .pst and Outlook Express .dbx files when infections were found within the .pst and .dbx files."

A lot of confusion? You must be kidding me. What has Microsoft or the Windows Live OneCare team done to clarify the confusion? Provide information four days after they issued a resolve? Not to mention the time that has passed since the problem was actually reported to the company.

"We released a new anti-malware engine to all customers on Sunday (March 11) that fixed the issue and anyone whose PCs have been connected to the Internet should have automatically gotten this fix. Overall, we know that only a very small number of customers had files that were ultimately affected by this issue, and we apologize for any inconvenience this caused," Narkunas added.

The confusion Narkunas is referring to is the fact that there have been reports which claim that OneCare actually deletes the users' emails. Apparently, that is not the case, and the .pst or .dbx files are only erroneously quarantined when the anti-virus detects malicious code in an email. What I am surprised of is that the OneCare team accuses confusion while they provide information when everything is done and over with.