The company states that it values customer satisfaction, and will mend the issue
Subway has finally responded to claims that their Footlongs are not, in fact, a foot long. I first wrote about the size of the sandwich when a customer pointed it out on Facebook.He stressed that he had measured many Footlongs, and they all came up short. The picture above was posted as proof of said measurements. Recently, two other angry clients from New Jersey have decided to sue the company, feeling cheated.
On Friday, January 25, Subway has issued a press release, apologizing to their customers for the error and promising to double-check the sizes of their meals.
“For 47 years, customer satisfaction has been our top priority. We regret any instance where we did not fully deliver on our promise to our customers.
“We freshly bake our bread throughout the day in our more than 38,000 restaurants in 100 countries worldwide, and we have redoubled our efforts to ensure consistency and correct length in every sandwich we serve,” their statement reads, as relayed by Eater.