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August 24th, 2010, 07:30 GMT · By

Spokesman: Apple Not Responsible for Hacked iTunes Accounts

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iTunes customers continue to accuse fraudulent attacks, with some reporting thousands of dollars worth of purchases made in their name.

One affected customer reportedly told Tech Crunch, “My account was charged over $4700. I called security at PayPal and was told a large number of iTunes store accounts were compromised.”

According to the report, his email was filled with almost 50 receipts from PayPal, each representing a $99.99 purchase.

Searching the web by public status updates on Facebook, the site was able to uncover more people with the same problem.

One person says, “Darn…what a day! Someone hacked into my itunes account and bought a crap load of downloads and emptied out my paypal account…”

“…Paypal is very cooperative but there is just about no way to get ahold of itunes. I did call paypal and they assured me that they had contacted itunes and it was going to be taken care of in my favor,” this user said.

According to several other reports, both PayPal and Apple are aware of the issues.

The two companies are cooperating to increase the security of their customers. PayPal is even issuing refunds.

Apple, for its part, is advising iTunes users to change their passwords immediately.

While many have labeled this as an iTunes bug, the problem actually lies somewhere else, according to an Apple spokesman - customers unknowingly giving away their credit card information.

This can happen as a result of a “phishing” attack.

"iTunes is always working to prevent fraud and enhance password security for all of our users," spokesman Jason Roth said.

"But if your credit card or iTunes password is stolen and used on iTunes, we recommend that you contact your financial institution and inquire about canceling the card and issuing a charge-back for any unauthorized transactions,” Roth added.

“We also recommend that you change your iTunes account password immediately," the Apple spokesman outlined.

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READER COMMENTS:


Comment #1 by: sforren on 24 Aug 2010, 13:31 UTC reply to this comment

While many have labeled this as an iTunes bug, the problem actually lies somewhere else, according to an Apple spokesman - customers unknowingly giving away their credit card information.

Tell me how so many people have given away their credit card information and it all points to i-tunes. Sounds fishy
PS I did not give out my credit card information.


Comment #2 by: LH on 24 Aug 2010, 14:44 UTC reply to this comment

This is not a phishing scam! I certainly did not give my account information out to anyone and many other victims are claiming the same.
I would like Apple (or Paypal) to point to the particular phishing scam that is being used here. Actually, show us *any* scam that could potentially target iTunes accounts with linked Paypal accounts specifically. Why would Paypal linked accounts be more vulnerable than accounts using credit cards? The attacks have such a distinct pattern that we can probably assume its the same attacker/scam in most cases, so I would expect that with some investigation a common scam would reveal itself if this was actually the case. I have not had anyone from Apple ask questions about my case whatsoever. There is no way Apple can confirm this is a phishing scam or any other type of customer error without collecting any data about the complaints.

Comment #2.1 by: Wineman on 26 Aug 2010, 23:19 GMT

My Itunes account was hacked last week for $100 (two separate $50 charges), charged to my American Express. NO OTHER vendors had this happen, ONLY Itunes. I officially posted a grievance with Itunes and they have NOT replied in a week (when they said they would reply in two days). I had to change my AMEX card. It all points to Itunes vulnerablity and ITUNES ONLY. Apple needs to step up. I bet there are thousands of similar cases.


Comment #3 by: diana on 25 Aug 2010, 08:43 UTC reply to this comment

I was a victim of this scam and I did not respond to any phishing attempts, nor did I give away my password. This is clearly an effort on Apple's part to lay blame on the user and not where it belongs--with iTunes' security. After reporting the fraudulent transactions (totaling $3149.79) to iTunes, I received an e-mail advising me to change my password--with no mention of what, if anything, they're doing to resolve the case.


Comment #4 by: MissouriMrs on 25 Aug 2010, 23:43 UTC reply to this comment

I was not a victim of a phishing scam, and I didn't give my password to anyone. I hadn't even signed into that account since 2006! Would a scammer wait that long to use his ill-gotten gains? I was hit for almost $700. Paypal did get my money back, but it was still a huge pain to close my checking account and open a new one, just to be safe. Of course, Apple wants to blame everyone and everything else, and the only way to contact them regarding fraud is by EMAIL! I reported that my account had been hacked on Aug. 18th and all iTunes says is to change your password. I've got news for you Apple, I'll never purchase ANYTHING from you again!


Comment #5 by: h3yjosh on 06 Oct 2010, 01:12 UTC reply to this comment

My itunes account was compromised too. I was only charged around $15 and it only used up my itunes gift cards. I would've been charged more (I had 2 pending charges on my account) but I was able to resolve the issue within 1 day because I called iPhone support and had them call itunes support personally. They take forever to respond to their emails. I would probably suggest not keeping a credit card on file with apple. Get some itunes gift cards so there's a limit on what you can charge. Apple really needs to step up their security because this is just ridiculous.


Comment #6 by: Blondie0862 on 21 Nov 2010, 07:31 UTC reply to this comment

This is bs Apple needs to be held accountable for allowing these charges to be billed or go through on my Paypal. I'm a victim of these * hackers they took me for nearly 1500.00 dollars I didn't have the end of August. I'm on a fixed income and still trying to get caught up on my bills. I contacted Itunes demanding they tell me who it was, they informed me they couldn't do it without a subpoena. I told them that was bull, they bill us with charges these scum bags make and they can't tell us where the items are going that is so unfair. This has added so much stress to my life and I'm mad has HELL, that Itunes shows no concern about what's going on. They have no adequate security against hackers! To be honest I'm Considering Suing Apple for all the stress


Comment #7 by: lee.harless on 02 Dec 2010, 06:26 UTC reply to this comment

Happened to me today. A 31$ charge to my credits and then the last $1 in my account (credits). All from a gift card that I'd purchased a while back. Found out via two email reciepts. cant figure out how to call apple. had to send an email. if you know a way to call apple, post it everywhere you get the chance.

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