The smartphone is overheating when intensively shooting photos and videos

Apr 9, 2014 07:55 GMT  ·  By

Last week, Sony made its latest Android-based flagship handset, the Xperia Z2, available for purchase in Singapore, and users have already started to report various hardware issues with the device, it seems.

As a recent post on hardwarezone.com.sg notes (via xperiablog), one of the problems that users have noticed with their devices involves the presence of a small gap between the aluminum frame that the phone comes with and the front panel.

Apparently, the issue is more visible on the White version of the mobile phone, when looking at the top right section. The glass of the front panel looks as if it wasn’t aligned properly.

One thing that is not clear as of now, and that causes worries among users, is whether the problem could affect the handset’s water resistance capabilities. At the same time, people are concerned that dust could accumulate in said gap.

Secondly, some people claim that the camera inside their devices is overheating during intensive photo-taking and video recording sessions. At times, the handset becomes so hot that the camera application force-closes, it seems.

Moreover, there are some who claim that sometimes the camera application is becoming unresponsive when recording videos in 4K resolution.

Apparently, Sony is already aware of the situation and is currently investigating these problems to find a solution. In fact, the company has already provided a statement on the matter.

“We are aware of some users’ concern on the waterproofing capability of the Xperia Z2 due to the presence of gap(s) and are currently looking into this issue,” the company said, according to hardwarezone.

Moreover, Sony is encouraging users who have such issues to come to a service center with their handsets, in order to conduct a water-resistance test.

The mobile phone maker also said that it was aware of the fact that users are having problems with the device when recording 4K vides for long periods of time.

“Shooting movies in high quality 4K resolution can make significant demands on your phone’s processor and battery life, as well as phone memory,” the company said.

“Therefore for the best experience, we recommend you install a high capacity SD card (Xperia Z2 can take a card up to 128GB) and shoot 4K video in short bursts of no longer than a few minutes at a time.“

It remains to be seen what exactly Sony plans on doing to resolve the issue, given that it’s yet unclear whether the camera problem is related to the phone’s hardware or to its software. Stay tuned for more on the matter.