Kazuo Hirai, who is the president of Sony, has said that just a small number of gamers have so far taken the action of calling into the support center of the company in order to request that their PlayStation Network accounts be terminated.
The executive added that Sony will continue to monitor the situation and take the appropriate steps.
The
PSN is now back online, after being taken down on April 20 after a group of hackers has penetrated its security and managed to steal a huge cache of data, containing personal information and credit card data.
Industry watchers have predicted that the incident and the rather badly managed Sony response will push a number of PSN users to no longer use the service or not trust it with credit card information.
Howard Stringer, who is the overall chief executive officer of
Sony, has also addressed the PSN debacle, saying “Our case, unfortunately, is so large and the scale of the PlayStation Network so big that it’s forced a lot of attention to be paid. In the long run, that’ll be good for everybody else but it hasn’t been a wonderful experience for Sony.”
He added, “We had no reason to believe that our security was not good and still no reason to believe it because we have plenty of people looking at it. We’ve learned that we just have to keep improving our security. We have to earn back the trust and loyalty we may have lost in this circumstance. That’s our goal and that’s one we have to reach.”
An alleged representative of the group that penetrated the security of the PSN has recently said that the service was badly protected and that Sony continued to use protocols and programs that had been proved as having security issues for years.
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