14 DAY TRIAL // The overall chairman and president of Sony, Howard Stringer, has taken the unprecedented step of coming out with a personal letter of apology to all the PlayStation Network users that have been affected by the recent service shutdown and security breach.
In a letter to customers the company leader says, “I know this has been a frustrating time for all of you. Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it. We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience”
The executive adds hat Sony is set to introduce a new set of insurance policies for PSN users, with those who use it at Qriocity in the United States set to benefit from a 1 million dollars policy linked to identity theft.
Similar initiatives will be announced soon for other territories where Sony operates.
The company is also introducing a number of Welcome Back initiatives for PSN users, which includes free access to the Plus tier for one month.
The Sony boss also talks about his company’s efforts to track down those who brought down the PSN and bring them to justice.
He also tries to explain why Sony did not tell users exactly what has happened with PSN from day one, saying, “I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had — or had not — been taken.”
The expectation is that the PSN will be up and running, in a more secure manner, before the end of the week but there are also rumors that hackers are preparing another attack.