Nokia says that the issue should have been resolved
Lumia 920, the flagship device that Finnish mobile phone maker Nokia brought to the market with Microsoft’s Windows Phone 8 operating system on board, was found to be suffering from sudden freezes soon after launch.Nokia took notice of the issue ever since last year and even pushed out a software update meant to resolve it, yet it seems that the problem is still there for some users.
“You might have already seen that we have started to deliver a software update to the Nokia Lumia 820 and Lumia 920 just before Christmas,” Nokia told MyNokiaBlog in a statement.
“I’m happy to let you know that the issue of the phone occasionally freezing up will be fixed with the software update. The delivery of the update has started for the AT&T and Rogers customers and it will be made available to other countries and consumers during February.”
However, some users are still experiencing the random freezing problem with their phones even after the update, although reports on the reoccurring issue are significantly lower than before.
For those out of the loop, we should note that the issue, called “cog wheel,” resulted in the device being completely unresponsive.
To bring it back to life, users needed to perform “a battery pull” through the use of the handset’s hardware buttons.
A reset of the device was said to resolve the issue, yet some users went so far as to re-flash the phone using Nokia Care Suite’s Software Update Tool.
For many, the problem was solved, yet it reemerged for some of them shortly after. According to Nokia, however, all these problems should have been resolved through said software update.
This was the PR 1.1 (Portico) update that also brought along a variety of enhancements, and which was delivered only to users in North America, but which seemingly did not fix the problem for all devices out there.