Microsoft is offering Skype 4.17.2 for iPhone and iPad customers worldwide following widespread complaints of crashes, lag, and general obnoxiousness following the last couple of updates.
“It’s 2014, video chatting should not be this complicated,” writes one of the hundreds of upset customers leaving their impressions in the iTunes reviews section. “I don’t want [to] receive push notifications when the app is closed,” says another.
A user identified as SylvieTheFrench explains that Skype will notify her of messages she’s already received on her computer. “Every time I get a new message it’ll re-alert me to the previous 3-4 messages that person already sent me and won’t stop even if I’ve already seen those messages. PLEASE FIX THIS!” she writes.
For others, Skype keeps dropping calls, the connection lags, and the video quality is poor, etc. Some customers only receive messages on their iDevices only if Skype is running (and logged on) their desktop computer.
In fact, the comments/reviews section on iTunes is so full of complaints it becomes apparent that Microsoft really messed up in the last update (4.17.1), which promised to “receive chat messages even when Skype is closed.”
The update in question, released in January, also promised to sync chat messages much faster across devices, and that it would deliver improved HD video calls on iPhone 5s. On tablets, Microsoft made it so that two-way HD video calls would be supported on the iPad Air and iPad mini with Retina display.
Apparently, few of these features seem to be working, and for some customers Skype 4.17.1 won’t even deploy. Microsoft has probably read through the negative reviews, as a new version of Skype for iPhone and iPad is now available: 4.17.2.
Skype 4.17.2 comes with “general fixes,” according to the terse changelog. The Redmond giant is either reluctant to admit it messed up, or this update is really not that major, as in the issues affect a limited number of people.
However, simply by looking at the sheer number of complaints for the iPhone version draws a pretty clear picture of just how bad of an update Skype 4.17.1 was.
The app continues to be localized in English, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, and Swedish, and requires iOS 5.0 as the minimum firmware.