Sims 2 Troubleshooting

Sim uploading 6024 error

Although the developers were unable to reproduce the dreaded 6024 error, this didn't prevent it from happening again to a good deal of Sims 2 players. You're likely to get it while trying to upload your Sim unto the website. This quick-fix will, most of the time, alleviate the issue and your package should upload and display just fine. Just remove the custom hair from your Sim that you are getting the error code on. Replace their custom hair with regular generic hair that comes with the game and see if it'll upload then.


Upload guidelines

- Your upload should be no larger than 3 Megabytes in you have a dial-up connection speed
- Your upload should be no larger than 28 Megabytes for DSL connection speed
- Depending on your current connection, uploads can be between 10-55 Megabytes on Cable connection speed
- The maximum amount of story items/entries is 200


Generic error messages

The following list presents the custom content browser error codes and the appropriate explanation for them. Being properly informed about an issue will solve half of the problems. The custom content browser may give you some errors that are not very user friendly. You can now better understand specific error message and how you can possibly fix them.

4 AddressLookup - TheSims2.com website might be down, check back soon.

5 ConnectionFailure - Check your internet connection and try again.

6 Timeout - If you're downloading a big file and have a slow connection, you might see this. Try downloading again or try a smaller file

7 ConnectionLost - Check your internet connection and try again

8 Cancelled - User has cancelled operation

9 ServerError - The server might be very busy or down

11 LoginFailure - Make sure your login information is correct

103 LoginFailure - Make sure your login information is correct

Site Ban - You have either been banned from using the site or you're not registered

Upload Ban - You have either been banned from uploading to the site or you're not registered

Download Ban - You have either been banned from downloading from the site or you're not registered


When everything else fails

If you're still receiving upload errors after following these guidelines, you should keep in mind that the Technical Support team is always a viable option and you should provide them with as much information as possible on the issue. This includes details about what Sims 2 games and expansion packs you are using and your connection speed. Then there is the location of the upload represented by Lot, Sim or Story, the size of the upload and finally the error message if you received one. It sums up to the error code, error message, and transaction ID.