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Samsung Mobile Tracker Recovers Lost Phones

A solution for keeping track of your mobile phone

By Elena Balan, Communications News Editor

30th of May 2007, 07:17 GMT

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The three Samsung handsets that have Mobile Tracker enabled
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The high rate of lost mobile phones has increased in time along with the growing number of handheld users. For this, Samsung has developed a Mobile Tracker that will make it easier to recover the lost phones.


Samsung has already released three mobile phones that come with the Mobile Tracker system integrated. At the beginning of the year, this company released E250, X520 and C140 mobile phones which also include an SOS Alert feature. This allows quick access to 10 predefined numbers in order to quickly send a distress SMS message.

Now, Samsung has decided to create a national database for lost and stolen handphones. This comes as an extension of the Mobile Tracker system which has been launched several moths ago.

Mr. Alex Wong, Director of Sales and Marketing, Handphone Marketing, Samsung Malaysia Electronics said that "Samsung commends the Government's efforts in raising the bar on the delivery of customer service to handphone users nationwide. With more than 100,000 handphones reported lost in 2006 alone, the introduction of this database is precisely what the industry has been waiting for all this while".

Even more, the system might also prove useful in the case of stolen mobile phones, and not only of the lost ones. This is ensured by the technology that Mobile Tracker uses. Every time a new SIM card is inserted in the mobile phone, two pre-selected phone numbers automatically receive a prompt informing on the contact number of the new user. Interesting enough, this process takes place without the knowledge of the new user of the handset.

Samsung intends on taking the Mobile Tracker concept even further. The database is just one step in making it available for a wider range of mobile phones in the near future. Even more, they are currently working with the Communications and Multimedia Commission (MCMC) in order to help even more consumers to benefit from the Mobile Tracker feature on their mobile phones.

TAGS:

Samsung | Mobile Tracker | SOS | SMS
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User opinions:


Comment #1 by: Cheryl on 28 Apr 2008, 17:36 GMT reply to this comment

I have an E250 which I misplaced, cannot remember where. The battery has run down. Is it possible to still trace the handset?

Comment #1.1 by: PRABHAT GROVER on 20 Oct 2008, 08:01 GMT

I HAVE LOST MY SAMSUNG MOBILE E 250 ON 1ST OCTOBER WITH MOBILE TRACKER FACILITY BUT I HAVE NOT RECEIVED ANY MESSAGE ON THAT ALTERNATIVE NO WHICH I FEED IN THIS MOBILE


Comment #2 by: Amal Mazumder on 27 May 2008, 09:24 GMT reply to this comment

I have lost a mobile set of J600, on the way of my office rout (Howrah-SectorV) via 2nd hoogly bridge that I was drive a two wheeler and unfotunately sliped the set from my pant belt holder . Is it possible to still trace the handset?


Comment #3 by: Aadil on 01 Sep 2008, 08:20 GMT reply to this comment

Well i beg to differ I had a Samsung E830 and i activated the tracker, well guess what the phone was stolen and no sms's have come through because i set it to send to my alternate number and to my cousins phone and nothing looks like someone out there has a way of getting rid of your tracking device.


Comment #4 by: priyank on 30 Sep 2008, 04:33 GMT reply to this comment

i have lost my e250 mobile that time not active mobile tracker in my mobile so now how can i track(find) my mobile. give me some thing sugesion(idea).like by imei number


Comment #5 by: terence on 10 Dec 2008, 14:51 GMT reply to this comment

This sucks. I inserted my friend's sim by mistake. The phone locked and i don't know what to do. Please help.


Comment #6 by: nina on 26 Dec 2008, 11:10 GMT reply to this comment

i have Samsung F210,has the mobile tracker feature,but it is asking me for a password.....i have no idea which password it mean?? any suggestion?
thanks!

Comment #6.1 by: khurram on 20 May 2009, 09:25 GMT

if it is a new phone the try 0 unitil no more 0's can fit i.e 00000000000
if it dont work try 0000


Comment #7 by: Jack on 28 Dec 2008, 20:26 GMT reply to this comment

Hi, I've just set my tracker and when it asked for the password I created one which it accepted and stored... Maybe yours is asking for you to create one too?


Comment #8 by: mpiwe on 13 Jan 2009, 11:07 GMT reply to this comment

why don't samsung give us the mobile tracker software so we can track our phones by ourselves?


Comment #9 by: rakesh on 04 Mar 2009, 06:43 GMT reply to this comment

I have samsung sgh x520 but it have a mobile tracker.Now i want to change number for receiving SMS.But i forgot my password. now what can i do?
please help me urgent

Comment #9.1 by: sandeep baynes on 04 Mar 2009, 13:07 GMT

If you've forgotten your password, remove the sim or if your able to access your phone then type *#2767*2878# and your phone will restart. This resets the eprom of your phone. This resets all the active lock paswords and you can re-enter new passwords.

Note: This method doesn't reset the sim lock feature. Im still trying to find out a method to do that.

If you want to check the status of your locks, remove the sim or if you have access to your phone, punch in *#7645625# and you will get a list of all the available locks and their status.

If you have any more doubts or suggestions on phones of any model or manufacturer, mail me at:
sandeep.baynes@gmail.com

--Sandeep Baynes
Motorola developer/modder.
Symbian developer.
UIQ platform developer.
Windows mobile developer.


Comment #10 by: tofeek on 21 Apr 2009, 10:40 GMT reply to this comment

i lost my mobile phone E250 samsung how i can hear incomming and out going calls pleas help me


Comment #11 by: ravikanth on 26 Apr 2009, 02:10 GMT reply to this comment

i have lost my sumsungm600 mobile with product serial no 35538101/439838/7. i donot know the imei no. how to trace my mobile. please guide me


Comment #12 by: Baishali Roy Chowdhury on 29 Apr 2009, 08:02 GMT reply to this comment

Dear Sir,
I lost my SGH L700 yeasterday it is only 1month old I, want to trace my handset how could I do that ?

please help me to find my handset

Thanking you,
Baishali Roy chowdhury


Comment #13 by: shafi on 11 May 2009, 06:44 GMT reply to this comment

I Purchased Samsund E250. When I was trying to activate the mobile tracker option, it asks for a password. I dont know the default password. please help me.


Comment #14 by: Ketan on 15 May 2009, 10:04 GMT reply to this comment

basically the password it ask is not for confirming but its the intial password that u would like to store for ur mobile tracker


Comment #15 by: balu on 23 May 2009, 07:30 GMT reply to this comment

I Purchased samsung fun club B 520 When I was activate the mobile tracker option, but lost password ,. I dont know the default password. please help me for my lost passeord send me pls urgent


Comment #16 by: grace on 01 Jun 2009, 12:29 GMT reply to this comment

Sir/Ma'am

I lost a n E250 phone last May 21 with a mobole tracker activated. That phone has a "privacy" activated on Messages ONLY, so it requires a P.I.N everytime the inbox is being opened.. which i never divulged to anyone. I lost the phone in a mall 5 minutes after i last held it. (I believed i never dropped it, someone has taken it form my shoulder bag without my knowledge)... Today, it's June 01, i received the message with a code from that phone... What appropriate action should i take? And is there a possibility that the new owner change the mobile tracker recipient i initially registered? I hope not, i hope Samsung can help me retrieve my lost E250 phone. Thank you


Comment #17 by: Daniel on 27 Jun 2009, 16:10 GMT reply to this comment

*#4777*8665# Welcome to the GPRS Menu, to disable the phone tracker, use GPRS Detach, scroll down to Attach Settings and use Manual Attach, reboot the handset, remove old customers sim, insert your new sim, customer will receive nothing from Phone tracker!!! Especially if the criminal who's stolen it takes the time to use the phone master reset code first! Secure system eh?


Comment #18 by: arpit bafna on 08 Jul 2009, 14:43 GMT reply to this comment

my mobile is being stolen from my shop and i have not activated my tracker system its model l700.
plese help me .
can i get it back anyhow.
what ever it cost bcos it content is of millons for me.


Comment #19 by: grimface on 17 Jul 2009, 17:51 GMT reply to this comment

I had a Samsung C140. I lost it to a pickpocket. I was able to activate the the Mobile Tracker feature. Of course, you had to disable the sim-lock feature. common sense would tell you that if the sim lock is enabled, the phone would have to reset to its original setting to be used thereby chances are, the mobile tracker would also be reset and disabled. so just make it real easy for the new user to insert a sim. once inserted, the sim would send an SMS to two predetermined numbers. preferably you should use numbers from two different networks. months later, i received an sms indicating the new number. well that's how far it goes. it's up to you how to retrieve it using the info. new number and IMEI. me, i just sent a message to the new number telling that the phone was stolen and i want it back but he refused. you could go to the network operator to and inform them of number and IMEI plus an affidavit of loss and have it disabled or have it the phone tracked by them. but its still not that easy to retrieve it. but i saw a yahoo video wherein you send a code to your phone and it will update you the location of the phone with the frequency you want.


Comment #20 by: charity on 18 Jul 2009, 10:35 GMT reply to this comment

my phone was stolen yesterday and i didnt ativate my mobile tracking system. can i still retrieve it?


Comment #21 by: sikandar on 19 Jul 2009, 14:16 GMT reply to this comment

My mobile (samsung - e1125) has been lost .Plz send me solution how can i got


Comment #22 by: Prathip on 29 Jul 2009, 12:20 GMT reply to this comment

Hi All,

I lost my samsung (SGH F270) mobile. i had not activated SOS in my mobile. is there any possibility to find my mobile by the IME number?


Comment #23 by: ADITYA on 05 Aug 2009, 08:46 GMT reply to this comment

is it really possible to find lost mobile through ime no.....what is the exact process for it....and how we came to know that we find it........i lost ma samsung fone........i hve ime no...pls suggest me....


Comment #24 by: Anil on 09 Aug 2009, 09:06 GMT reply to this comment

Sir i have lost my phone last week but i have not activate the tracker then how i will get my phone back.


Comment #25 by: Dheeraj on 14 Aug 2009, 20:20 GMT reply to this comment

My Samsung E210 Mobile has been stolen. I do not remember the IMEI Number. Please help !!


Comment #26 by: jagdish on 21 Aug 2009, 06:16 GMT reply to this comment

my mobile is lost and the person who was using no. is tracked but no is out of coverage area pl help


Comment #27 by: b p kalme on 27 Aug 2009, 07:46 GMT reply to this comment

i have lost my e250 mobile and want to track it and get back could you help me


Comment #28 by: Vibha on 27 Aug 2009, 11:15 GMT reply to this comment

I lost my samsung 3310 on 20 august,2009.Mobile tracker was off on my cell.Can you help me regrding this...


Comment #29 by: milap on 30 Aug 2009, 17:25 GMT reply to this comment

i have samsung 3g star (GT-S5603)...
I have lost my MOBILE TRACKER password.
now how can i recover ??


Comment #30 by: Arti Tosh on 03 Sep 2009, 13:36 GMT reply to this comment

I lost Samsung SGH-F480 4 days back. I had not activated the tracker. Is it still possible to trace it. Please advice


Comment #31 by: DJ Aishik on 08 Sep 2009, 18:16 GMT reply to this comment

i lost my samsung b520 at Bordi Beach,Maharashtra . though my tracker is active i havent got any sms from that set.

I read it somewhere that if batteries are changed,then tracker rfuses to work.so its kuite obvious the guys has changed the batteries and software.everytin can be avaible for 150 bucks..is not less.samsung sucks..and the mobile tracker definitely


Comment #32 by: sanket sunil sawant on 10 Sep 2009, 03:12 GMT reply to this comment

hi,sir
my samsung SGH-M620MSAINU mobile is lost.i activat mobile tracker.my mobile I.M.E.I no is *355806/02/710539/5*. please help me.


Comment #33 by: Bobby M on 13 Sep 2009, 07:49 GMT reply to this comment

Seems like a lot of people still do not know how to use the very good feature of mobile tracking. Could someone explain in detail (preferably point by point), on how to activate the mobile tracker?
Also, what should one do to track the mobile phone?
Then, what are the IDs to be copied when activating the tracker--viz. IMEI code, the product number, mobile number, password, etc...
Thanks in advance for anyone taking time to do this.


Comment #34 by: Sachin on 18 Sep 2009, 05:11 GMT reply to this comment

I had a mobile SGH-i450 , In this mobile There is any function of mobile Tracker


Comment #35 by: Katie on 18 Sep 2009, 20:34 GMT reply to this comment

My blackjack II was stolen. is there anyway for me to track it. Its very impotant that I get it back since it as all my important numbers in it.


Comment #36 by: pooja on 22 Sep 2009, 06:21 GMT reply to this comment

i have lost my e250 mobile that time not active mobile tracker in my mobile so now how can i track(find) my mobile. give me some thing sugesion(idea).like by imei number
My IMEi number is:
35603101257763/6

Comment #36.1 by: rathan on 01 Oct 2009, 13:32 GMT

i lost my mobile Samsung S3500 Silver...... does anyone knws , how can i get it back?


Comment #37 by: bindu on 23 Sep 2009, 02:08 GMT reply to this comment

i lost ma new samsung s5230 mobile i don't know mobile track number.. please give any suggestion so that i find ma lost mobile please help me out..


Comment #38 by: ramakrishna on 23 Sep 2009, 11:53 GMT reply to this comment

i have lost my SGH-B210 mobile that time not active mobile tracker in my mobile so now how can i track(find) my mobile. give me some thing sugesion(idea).like by imei number


Comment #39 by: Tats on 02 Oct 2009, 07:07 GMT reply to this comment

I have a Samsung Star. I wanted to change numbers but as soon as i did the mobile tracker started sending messages to the predetermined numbers, one being my fathers. I do not want to decativate the mobile tracker but how do i stop this ?


Comment #40 by: TAJUDDIN on 05 Oct 2009, 04:53 GMT reply to this comment

i have lost my 2 ON mobile that time not active mobile tracker in my mobile so now how can i track(find) my mobile. give me some thing sugesion.


Comment #41 by: raj on 08 Oct 2009, 06:37 GMT reply to this comment

I HAVE LOST MY SAMSUNG MOBILE E 1410 ON 1ST OCTOBER WITH MOBILE TRACKER FACILITY BUT I HAVE NOT RECEIVED ANY MESSAGE ON THAT ALTERNATIVE NO WHICH I FEED IN THIS MOBILE


Comment #42 by: Mayuri Nichite on 08 Oct 2009, 07:40 GMT reply to this comment

I lost my samsung star sreen touch mobile, on kurla station (mumbai) please help me to find out, i was not activated mobile tracker, my IMEI no. is 354369030631098

please help me to find out


Comment #43 by: lokesh on 18 Oct 2009, 14:37 GMT reply to this comment

I have samsung l700 i have started mobile tracker services n i want to change the password but i have forget the previous password plz help me.


Comment #44 by: AJ on 21 Oct 2009, 17:03 GMT reply to this comment

i bought a new L700, was going through settings for mobile tracker, but it got keypad locked as it was kept default and when i unlocked the keypad and once again went to settings of mobile tracker, its asking me to confirm the password(this is the real problem)actually i have not set any password yet...so pls help me to set my password again...ASAP


Comment #45 by: venkatesh on 22 Oct 2009, 07:51 GMT reply to this comment

i have samsung SGH X520 mobile.......i have forgotten the password of the mobile tracker option in the mobile...............so please any one solve my problem.....how to deactivate the mobile tracker ...pls


Comment #46 by: Satish Kavatkar on 27 Oct 2009, 07:47 GMT reply to this comment

I HAVE LOST MY SAMSUNG MOBILE S3500 ON 23rd OCTOBER, 2009 WITH MOBILE TRACKER FACILITY BUT I HAVE NOT RECEIVED ANY MESSAGE ON THAT ALTERNATIVE NO WHICH I FEED IN THIS MOBILE

Please send me any solution on this. Waiting for your favourable reply.


Comment #47 by: Chauhan S.L. on 27 Oct 2009, 13:21 GMT reply to this comment

why not install mobile tracker as i8000 in i900.If it chargable i want to purchase it.And also advice that samsung release a new version with mobile tracker as i8000 for omnia i900 ?


Comment #48 by: sachin Dyahadi on 29 Oct 2009, 13:39 GMT reply to this comment

i have lost my mobile mod no is 3310 what should i do


Comment #49 by: BONFACE on 30 Oct 2009, 13:39 GMT reply to this comment

Hi
Would you kindly send me the instructions on how i can activate mobile tracker in my samsung SGH-E250 phone.Thanks


Comment #50 by: naveen mehta on 02 Nov 2009, 12:39 GMT reply to this comment

hi, i have lost my cell samsung star touch screen phone but i haven't opt for mobile tracker technology. could you please help me to track my phone my IMEI NO IS : 355180030751128

NAVEEN

32586598, 9654414011


Comment #51 by: muazam on 07 Nov 2009, 08:37 GMT reply to this comment

is this possible if i want to trace some one from his mobile phone sim for example a guy calling me from a same mobile in which he puts 4 or 5 sims ?


Comment #52 by: mukti mittal on 08 Nov 2009, 06:41 GMT reply to this comment

hi, i have lost my cell samsung star touch screen phone the tracker of my phone is on and i have recieved the phone no of the person is using it is ( 9919456107). i did a FIR also. but cant do any thing . if i will call on that no than may he will stichoff the phone and we cant trace it out. this a sub inspecter said and he is also not doing any thing. could you please help me to track my phone my IMEI NO IS : 355180030531900 and purches on 3-4th aug 2009



mukti
9891180351


Comment #53 by: kunal yadav on 15 Nov 2009, 17:42 GMT reply to this comment

hi . i hve lost m samsung star touch phone on 15.11.2009 at around at 8.15 pm... and last cll i recived the no is 9811556250.my imei no is354369030531165. plz help me track m phone plz


Comment #54 by: puja on 16 Nov 2009, 13:44 GMT reply to this comment

I lost my Samsung S5233. IMEI no 354369031295067. Kindly give the detail to what to do.


Comment #55 by: nokuzola(South Africa) on 19 Nov 2009, 07:11 GMT reply to this comment

WHAT HELP DOES SAMSUNG HAVE FOR US??????
WHAT SOLUTIONS DOES SAMSUNG HAVE FOR US????????
WE TRUSTED THIS FEATURE AND IT IS NOT HELPING AT ALL...
WHERE MUST WE GET ANSWERS FROM IF SAMSUNG IS NOT RESPONDING????
IS THERE A WEB SITE WHERE SAMSUNG GIVES IT'S CUSTOMERS HELP IN LOCATING THEIR STOLEN PHONES????

SAMSUNG TALK!!!!!!!!!!!!!!!!!!


Comment #56 by: mohan on 22 Nov 2009, 17:56 GMT reply to this comment

not sure how this site works... i lost my phone just now samsung c5212... not sure if i wil get it or not.. posting this to find out if anybody can help me tracing it... i have not activated anything myself... not sure if the vendor enabled it... however, hoping to get it at the earliest... shall give a police complaint and contact samsung service center

-Mohan

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