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November 15th, 2011, 12:30 GMT · By

Samsung Galaxy Tab 10.1 Android 3.2 Update Breaks WiFi

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Samsung Galaxy Tab 10.1 Android 3.2 update broken
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A software update is usually a cause to rejoice, but Samsung made at least one mistake when it delivered the operating system upgrade to the Galaxy Tab 10.1.

The new update from Samsung for the 10.1-inch tablet managed to break a key feature of the device, namely wireless support.

The company had just started the process of advancing the tablets to Android 3.2 (a newer and better version of Honeycomb) when reports started coming in.

The problem seems to extend to not just WiFi connectivity, but also Bluetooth.

Not only that, but there were a few other issues reported, ultimately leading to the company pulling the update until everything is sorted out.

For those who still want to know all the details, or to confirm that it wasn't just an issue on their end, the download broke the tablets regardless of whether or not it completed successfully.

In the case where the update installed only partially, users are reporting download failure that cannot be fixed even by a hard reset.

Also, in addition to the aforementioned WiFi and Bluetooth problems, a total, successful procedure leaves behind an auto-rotate function that doesn't operate as it should.

This news comes after everything related to the Android tablet, and its maker, seemed to be going more or less well for a change.

Though still banned in Australia and Germany, the electronic isn't exactly short of adopters and even got limited editions.

Samsung itself seems to be finally gaining the upper hand in the lawsuit battle it and Apple are now embroiled in.

As such, this mishap with the Honeycomb update is just the thing that can mar an otherwise positive direction that the Galaxy Tab 10.1 had adopted.

Hopefully this matter will be fixed soon and everything can be consigned to history as just a minor hiccup.

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READER COMMENTS:


Comment #1 by: Roy on 15 Nov 2011, 18:29 UTC reply to this comment

How can they release somethintg without testing it, espesially being the first update they roll out... mine doesnt connect online via dhcp, youtube videos dont load, monitor does not auto rotate and the list goes on.... this product never got the appropriate attention from the manufacturer and has had lots of bugs since day 1. And guess what..? Their support page is not compatible with this tablet and youcant even contact them using their own product.... either fix it within this week or admit that all you are good at is televisions


Comment #2 by: ButchInOK on 15 Nov 2011, 21:29 UTC reply to this comment

As one of the "victims" of Samsung update FIASCO I can tell you that Samsung is now a dirty word to me! After several hours with online support I finally got wifi back using a work-around static ip address. Even with wifi back, Youtube is not working, skype won't work either, and video players that use to fuction fine are now hit and miss. How the hell did Samsung not see this coming? I have to hope (though I am beginning to suspect I'm wrong) that Samsung tested this update on more then just a few system before inflicting it on the rest of us! However, if they did - how the hell did they miss this nightmare?!?! If I sound POed, I AM! I specifically pick this over an iPad2 based on it having flash (which, since Adobe's decision to end mobile flash has made that reason a moot point) and the mistaken belief that Samsung would treat their customers better then Apple, (at least not to use them as beta-guinea pigs to find the flaws in their software)! I will never buy another Samsung product if this is how they "respect" customers who plunked down $500 of their hard earned cash for what is now, essentially, a paperweight that can play solitaire!


Comment #3 by: pt on 16 Nov 2011, 02:36 UTC reply to this comment

This story needs to be escalated. Mainstream media should be following up with Samsung about this BIG problem, especially before Black Friday.

Comment #3.1 by: tickedoff! on 18 Nov 2011, 01:18 GMT

I agree. Why are we not hearing more about this in the news and on the forums???? My tablet has been nothing but a paperweight since the 14th of November. I have called twice and have received nothing other then "we are aware of the problem and are working on a solution. Someone will call you when they have figured it out." WHAT? WTH???? They are going to call every user that has reported a problem??? I don't think so. I also tried submitting a service request - cannot...the automated form gives me error message after error message. I can't believe we are just to sit here and wait. What are we waiting for and for how long? They should be replacing these tablets NOW!


Comment #4 by: jlehoang on 17 Nov 2011, 14:07 UTC reply to this comment

I am not going to buy anything from samsung, bad experience with products and lately the samsung galaxy tab freeze up until all the power drain out for nothing , before release the software update to the market , how thw hell they pass the QA? Samsung = SO SAD! I feel lucky to pick the Ipad 2 instead of the new samsung galaxy 2!


Comment #5 by: podin ny on 17 Nov 2011, 14:23 UTC reply to this comment

Called them twice so far and they promissed a call back with at least a update. Wrong. No say to start a service request which means shipping it to Texas for at least 10-14 days after they come up with a fix. Not even sure when that will happen. And when it comes back it will most likely be wiped clean like day one. What about purchased keys and downloads. They say sorry nothing they can due. Very poor customer support.

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