Rogers to Deploy New Cancellation Policies by January 22, 2012

It looks like Manitobans customers will enjoy the same treatment when it comes to account termination fees as those living in Quebec.

 

Although the Canadian government issued the so-called ‘Bill 60’ law that only affected the people of Quebec, it appears that starting 2012 the same law will be issued for Manitoba.

 

The folks over at Technapedia were recently tipped on the changes that will take effect starting January 22, 2012.

 

According to the screenshots leaked by the guys at Technapedia, Rogers will update its Wireless Service Agreement and extend the customers protection to other provinces that don’t have the ‘Bill 60’ law yet.

 

The ‘Bill 60’ law protects customers from excessive account termination fees and compels carriers to clearly state their pricing options.

 

Rogers plans to include a new service disconnection fee, which requires customers who want to cancel their contracts to pay a certain amount. For the time being, the service cancellation fee is set to $12.50 along with the hardware subsidy.

 

The internal Rogers document mentions that the hardware subsidy will include hardware upgrades and Rogers’ handset protection devices.

 

The new calculation formula for the cancellation fee follows this pattern: “Hardware Savings / # of months in term X # of months remaining in the term.“

 

Technapedia further explains how Rogers will apply this formula to its customers: “those who purchase an iPhone worth $649 and they got it for $99, then their “Hardware Savings” is $550 and if they cancel their contract at one year into a three year term, their cancellation fee will be $550 / 36 X 24 = $366.67 plus $12.50 fee for cancellation of the contract = $379.17.”

 

Rumor has it that these changes implemented by Rogers will be extended to Fido customers as well. The folks over at MobileSyrup also learned that this would also affect customers wishing to activate or renew their contracts on January 22 and afterwards.