RIM Admits Faulty BlackBerry Bold 9900 and 9930, Working on Software Update

The smartphones do not power on after charging overnight

By on November 21st, 2011 10:47 GMT
It looks like Research in Motion is having a really bad year. After three days of BlackBerry outage, it appears that some of the company's BlackBerry 7 smartphones are now making the headlines, namely the Bold 9900 and 9930.

Lots of BlackBerry Bold 9900 and 9930 owners have started to complain about a critical issue that renders their devices useless after charging them overnight (or any interval of time that is just as long).

Many carriers that are currently selling these two BlackBerry smartphones reported a high number of returns due to this issue. There is no working solution to this date, so operators were forced to replace all faulty units that were still under warranty.

According to the latest reports, there are users who replaced their BlackBerry Bold 9900 units two or three times after bricking their phones.

One month after the issue was reported for the first time, RIM has finally decided to come forward with an official statement.

Unfortunately, the statement does not come through the usual channels, instead the company confirmed for the folks over at N4BB the existence of the issue: “A limited number of customers have reported an issue where their device does not power on.”

Just like it did with the BlackBerry outage, RIM does not recognize that the problem affects a larger group of customers, and not just “a limited number.”

However, RIM further stated that it is “actively working on a software update to resolve this issue,” even though there's no confirmation about the root of the issue.

Some users on the official BlackBerry Support Forum think that “if the battery drains completely and is then recharged, it short circuits the phone.”

There's no telling when RIM will actually push the update to fix this issue, nor if this software update will successfully correct this critical issue that bricks the BlackBerry Bold 9900 and 9930.

We reached out to RIM for official statements regarding this issue and are waiting for their replies. Stay tuned for more updates on the matter.

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