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April 26th, 2011, 06:05 GMT · By

PlayStation Network Still Offline, Sony Doesn't Know When It Will Be Fixed (UPDATED)

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The PlayStation Network is still down
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UPDATE: Sony has officially admitted that the PSN has been hacked and that personal user data, from PSN IDs or passwords to even credit card data has been compromised.

Even more bad news for PlayStation Network users, as even after almost six days since the online service went down, Sony still doesn't know when it will be up and running.

PlayStation 3, PlayStation Portable and owners of other multimedia devices from Sony have been seriously affected by the lack of access to PlayStation Network services, which started experiencing problems at the end of last Wednesday.

Shortly after that, the whole PlayStation Network went offline, with users experiencing errors with codes like 80023102 or 80710A06.

Sony admitted that its whole online service was compromised, and last week revealed that it would be back online in just a couple of days.

Now, as we're nearing the sixth day without the PlayStation Network, Sony is saying that it doesn't know when the service will be back online.

"I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or time frame to share at this point in time," said Sony's Senior Director of Corporate Communications, Patrick Seybold.

"As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience."

According to a previous update posted by Seybold on the official PlayStation Blog, the company is working around the clock to not only get the PlayStation Network up and running, but restructure the whole system to provide extra security.

"Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security," Seybold added.

The PlayStation Network outage struck Sony at a really bad time, as the whole online service was out right after the launch of two online-dependent games, in the form of Portal 2 and Mortal Kombat, not to mention right during Easter, when lots of people had days off.

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READER COMMENTS:


Comment #1 by: TJC_69 on 26 Apr 2011, 06:20 UTC reply to this comment

TJC_69

Yeah , its a confusing issue. Lots of different stories floating around the internet right now. One website also claiming they have a source from SCEE telling them that it should be back up today.....

Who knows , maybe check back in a few weeks or something.

Comment #1.1 by: 813 bro on 30 Apr 2011, 00:22 GMT

yea i hered some * to but wateve


Comment #2 by: Vince on 26 Apr 2011, 15:27 UTC reply to this comment

plz hurry, im dyin w/o psn

Comment #2.1 by: philldebowl on 27 Apr 2011, 22:01 GMT

ps3 guy, are you in second grade?

Comment #2.2 by: 813 bro on 30 Apr 2011, 00:17 GMT

get a life


Comment #3 by: Vince on 26 Apr 2011, 15:27 UTC reply to this comment

does this mean hackers got my credit card #

Comment #3.1 by: ps3 guy on 27 Apr 2011, 00:38 GMT

i hope not they were talkn abt people getn there credit cards numbers stolen and sony said they didnt care wtf

Comment #3.2 by: Ts on 28 Apr 2011, 22:52 GMT

That is why i dont put my credit card online i only use prepaid :l


Comment #4 by: XxbulldogxX on 26 Apr 2011, 17:28 UTC reply to this comment

i just bought my new xbox360 and sold my ps3. thanks sony.

Comment #4.1 by: tweety on 28 Apr 2011, 20:28 GMT

so did the hack it them self if they dont care?

Comment #4.2 by: 813 bro on 30 Apr 2011, 00:18 GMT

good for u wow mo mone cares


Comment #5 by: DGkBEASter on 27 Apr 2011, 00:20 UTC reply to this comment

i hate SONY ive bought every expensive console for horrible times lik this i threw my PS3 Slim and FAT and happpy with XBOX360


Comment #6 by: ps3 guy on 27 Apr 2011, 00:36 UTC reply to this comment

You no sony that every day that Playstation network is down Your compony looses thousands of fans .GET IT FIXED my 7th grade freind could get your network up>

Comment #6.1 by: 813 bro on 30 Apr 2011, 00:21 GMT

good for u


Comment #7 by: jman on 27 Apr 2011, 00:44 UTC reply to this comment

this sux

Comment #7.1 by: 813 bro on 30 Apr 2011, 00:19 GMT

i agree


Comment #8 by: alr-69 on 27 Apr 2011, 13:27 UTC reply to this comment

i didn't realize how much i missed playing basketball or leaving the house as there is still sun light all thanks to playstation networks o by the way sony i hate you.

Comment #8.1 by: 813 bro on 30 Apr 2011, 00:19 GMT

see u have a life umlike other people wow good for u


Comment #9 by: KIDPOKER179 on 27 Apr 2011, 14:25 UTC reply to this comment

IF U R STUPID ENOUGH TO USE YOUR CREDIT CARD ON SOMETHING LIKE THIS U DESERVE WHAT U GET U SHOULD ALWAYS USE A PSN PRE PAID CARD LIKE I AND ALOT OF OTHER PEOPLE DO THAT I KNOW .PEOPLE SHOULD KNOW BETTER

Comment #9.1 by: Exploitationist on 04 May 2011, 20:25 GMT

Arn't you special....look everyone someone is perfect.


Comment #10 by: sam91877 on 27 Apr 2011, 15:25 UTC reply to this comment

is sony gonna take responsiblity if my personal data is used fraudulently


Comment #11 by: jk7899 on 27 Apr 2011, 19:20 UTC reply to this comment

Anonomus is probably responsible


Comment #12 by: Sony customer on 27 Apr 2011, 20:28 UTC reply to this comment

I'm trying to stay with Sony but honestly I am thinking of trading my ps3 and all my Sony stuff for a xbox 360. I don't mean to gripe but I'm tired of not being able to even at lease chat with my online friends...who knows when they'll turn psn back on...getting the the point I don't half care


Comment #13 by: bloomy on 27 Apr 2011, 20:28 UTC reply to this comment

get the god * thing to work


Comment #14 by: philldebowl on 27 Apr 2011, 21:57 UTC reply to this comment

how can they not know how long this is going to take to fix?


Comment #15 by: Delta-Lima-3 on 27 Apr 2011, 22:06 UTC reply to this comment

Its sad that it has come to this. Of course Anon denies any involvement, where they thought they would be seen as heroes for taking down big bad Sony, they now have 70 million people in line to kick their * . Personally, I think that when these pussies are caught they should be charged with terrorist activities. Throw a few away in Fort Levinwoth and it wont happen again. I would love the * responsible to show up at my front door. We'll see how tough they are without a computer.


Comment #16 by: NiNjaGoAliE on 27 Apr 2011, 22:06 UTC reply to this comment

SONY Suckkks.enough said!


Comment #17 by: soon2switch2xbox on 27 Apr 2011, 22:39 UTC reply to this comment

Dear sony,
Stop thanking me for my patience and get the * thing online!


Comment #18 by: cassius gilliam on 28 Apr 2011, 05:02 UTC reply to this comment

i think its funny that there network is weak and prolly a seventh grader hacked th peogram lmao


Comment #19 by: mrs staff on 28 Apr 2011, 12:32 UTC reply to this comment

i miss my games so can you please let us all know when we get our net work back


Comment #20 by: sony suks on 28 Apr 2011, 15:15 UTC reply to this comment

sony wants to get this problem sorted xbox 360 rule


Comment #21 by: hiroto on 28 Apr 2011, 16:19 UTC reply to this comment

I do not why people hate sony. I is not their fault. The blame should be put on the person or group who hached the system. Eventually I thought this would happen, but I did not know this would be down this long. I would still like to thank sony playstation for providing me with great on line gaming

Comment #21.1 by: killa on 29 Apr 2011, 21:00 GMT

well thats true but i hope they didnt get my card too

Comment #21.2 by: 813 bro on 30 Apr 2011, 00:20 GMT

thank u dam someone is smart here good shiy bro


Comment #22 by: bene on 28 Apr 2011, 19:36 UTC reply to this comment

is this the end?


Comment #23 by: tweety on 28 Apr 2011, 20:26 UTC reply to this comment

sucks but what happens with our info will they let us know if we were a victim of fraud?if so will sony take care of it.i dont think so


Comment #24 by: Ts on 28 Apr 2011, 22:52 UTC reply to this comment

BULL JUST GOT A PS3 And now i cant pwn my buddy


Comment #25 by: Ayoo on 29 Apr 2011, 01:13 UTC reply to this comment

this sux now how am i going 2 play wit my best friend from a far place from me huh.... come on sony hrrry up plzzzzzzzzzzz


Comment #26 by: tahacemal on 29 Apr 2011, 09:08 UTC reply to this comment

i would get more * if we were paying


Comment #27 by: Yo Mama on 29 Apr 2011, 19:44 UTC reply to this comment

All of you who are getting mad cause the network is down get a * life for real, ya'll are pathetic for getting * hurt over this * you ain't going to die so get over it and wait.....


Comment #28 by: 813 bro on 30 Apr 2011, 00:32 UTC reply to this comment

yo sony the new call of the dead zombie map go hard keep up the work on the map packs


Comment #29 by: kappers on 30 Apr 2011, 02:54 UTC reply to this comment

I love Playstation. I've always liked them. I'd hate to have to switch over to Xbox :(

Comment #29.1 by: Nickbobjoe on 07 May 2011, 00:28 GMT

Dont we all Playstation is WAY better that xbox360 Sony just needs to get it together and fix it and fast


Comment #30 by: qqqqqq on 30 Apr 2011, 13:06 UTC reply to this comment

i hate hackers


Comment #31 by: Thomas Jefferson on 30 Apr 2011, 15:36 UTC reply to this comment

Sony... have you interviewed any of your staff? with such a big security breach, you would think it was an inside job. thats where i come out. please get it fixed or i will become an xbox fan again


Comment #32 by: adam on 30 Apr 2011, 16:13 UTC reply to this comment

this is *


Comment #33 by: Jxybduhdjrndijxd Dylan on 30 Apr 2011, 16:50 UTC reply to this comment

They say that it will be back up on May 4 bummer I want to play online :(


Comment #34 by: Never U Mind! on 01 May 2011, 05:29 UTC reply to this comment

Damm hackers,,,


Comment #35 by: tianna on 01 May 2011, 19:44 UTC reply to this comment

they need to hurry the hell up and get it done i bought a whole bunch of games and there not working is it the network or they dont work not sure.


Comment #36 by: osama's alive on 03 May 2011, 03:55 UTC reply to this comment

hilarious. sony duz suk 4 dis. xbox sukz 2.

Comment #36.1 by: Exploitationist on 04 May 2011, 20:27 GMT

mad English skills brother!


Comment #37 by: tapi_yoda on 04 May 2011, 10:51 UTC reply to this comment

to bad they cant trace were the hack came from, charge him/them with 70million counts of fellonys and let all of sony fans beat him/them to dead to set an example(stupid hackers)

Comment #37.1 by: Baller on 04 May 2011, 21:45 GMT

boya i hate this


Comment #38 by: JDS_1999 on 05 May 2011, 01:40 UTC reply to this comment

this is messed up I can't even play my friends online


Comment #39 by: tommy on 05 May 2011, 15:40 UTC reply to this comment

happy trails sony sold to xbox


Comment #40 by: KU_BIRD_FAN85 on 05 May 2011, 16:07 UTC reply to this comment

Wow really you can't tell us when it will be on and all you can say is sorry its funny this happens just after a much awaited game FINALLY came out (SC4) after push back after push back you know i use to have a X box but gave it up for a PS3 and this is what i get nice. Just to think that Sony is already working on the PS4 is sad make sure the product is worth selling before releasing it, cause its most likely going to be a waist of money like the PS3 is I mean really you (SONY) should do something to make things right and not just the network back up , you should comp us, the buyers the ones that are out, that would show us how SORRY you are not a few words that don't seem to mean anything. Hey Sony it sad that Nintendo is still going strong and its been around longer then Sony .........


Comment #41 by: chino on 06 May 2011, 04:39 UTC reply to this comment

if your working around the clock so why does it take 2 freaking weeks to fix this problem . hire some new technicians . im about to switch to xbox even thou i hate xbox . please get it fix soon


Comment #42 by: SILAHA46 on 06 May 2011, 18:02 UTC reply to this comment

I HAVE BEEN WITH PLAYSTATION SINCE THE BEGINING (PS1)SUPPORT YOU GUYS AND ALL THE HARD WORK AND EFFORT.IN THIS TIME OF STRIFE I STAND FIRM WITH ENTIRE STAFF AND PS COMMUNITY.ANDREW SERQUINA


Comment #43 by: swag x overload on 06 May 2011, 20:03 UTC reply to this comment

wtf i just bought my playstation and the day i bought it the network goes down do you guys know how i feel i think i should be giving something uhh im so *


Comment #44 by: DEN on 06 May 2011, 20:34 UTC reply to this comment

80023102 or 80710A06. are network settings Unfortunately not from ps3 its from your ISP


Comment #45 by: kakiller863 on 06 May 2011, 21:50 UTC reply to this comment

come on sony you can do it we have faith in you


Comment #46 by: Mr_Twist on 06 May 2011, 23:01 UTC reply to this comment

its all good get it fixed and give it back...


Comment #47 by: M4D_B4NN4N4S on 07 May 2011, 00:20 UTC reply to this comment

When will PSN be back up?


Comment #48 by: valleyrocks on 07 May 2011, 01:37 UTC reply to this comment

sony rocks stop dissing give it time


Comment #49 by: NXTGENPLAYER45 on 07 May 2011, 13:00 UTC reply to this comment

ima switch to xbox


Comment #50 by: DAblimpInator on 07 May 2011, 19:12 UTC reply to this comment

you're ganna loose everyone! SONY HURRY UP!


Comment #51 by: xboxsuksd*** on 10 May 2011, 01:12 UTC reply to this comment

I JUST WANT TO PLAY SONY HURRY UP PLEASE!!!!

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