So we are gotten to the point where we rely on web forums to make clamins on the quality of products? I'm sure if you did this "survey" in any forum you would find that a majority of it would be negative. It's human nature.

How about some real hard number or just simply find something else to write about.

Analyst Ed Snyder has no credibility. He is consistently wrong - initially with his view on the broad wireless market and his recent claim that Palm sold 300,000 units in June (his bs channel check). His one bs sales figure (which we know now that it is grossly overstated) got recycled by all other lazy reporters who cannot do their own research. Other real analysts now are stating at best less than 40,000 units are moving and dropping. His Pre returns comment should also be ignored. Why would anyone accept poor quality in today's competitive business environment.

I had a problem with mine too, but I got another pre. Not an iphone. That says something. Lets not just look at the return number, let look at how many people stayed with the pre after returning the faulty unit. Where do we get that number?

I'm not sure you can base a "news story" on the basis of a few complaints at, to be honest here, a site where poeple like to complain. Even if the "few" is a few hundred what % of customers is that? C'mon, report the news not make it up.

I think this article exaggerates on the number of returned pre's. According to numerous other sources that I have read from, the return rate is around 6%, which is great for a smartphone category (average is anywhere from 10-14%). It's kinda flimsy hardware i'll agree, but the problems are really minimal.

I know mine works PERFECTLY. The local Sprint stores have told me that they hve gotten very little returns on the device, and that it is growing in popularity. There are some common issues that I have read about, such as some screen issues, and other minor issues. Overall, the device fairs quite well.

The article is not meant to pick on the Pre, just to present what users say about the units they received. You should agree that the user experience is sometimes more important than what an analyst has to say, yet take into the consideration the fact that the article states the following: "The complaints are also a result of the high expectations users had from the handset."
A look at this forum thread at Pre Central should prove that there are no exaggerations: http://forums.precentral.net/palm-pre/182595-buglist-pre.html

I purchased 4 palm pre phones last Friday. I am returning all 4 for poor quality, poor recption, etc. Sprint's service is crappy as usual. I have been with sprint for 12 years and I thought I was use to their crappy service but Sprint has proven me wrong. On one of numerous calls to complain about no reception at my work location, Their follow-up was a message on my voice mail (because I have no recption) stating that they would call back. Then 3 hours later I received another voice message stating that this was their 2nd and final attempt to reach me and if my service issues were still a problem to call sprint customer service. All I can say is buyer be ware, These palm pre phones are not what they are claimed to be. Business owners who purchased the palm pre for internet access to any remote desktop app you will find out that this is not available. Although they claim the pre has windows xp it does not have all capabilities of windows xp. Activex is also not available so viewing IP cameras is not possible. Good luck to all of you who wish to keep your palm pre, you will need all the luck you can get.

I had to return my Pre too. I loved it but the battery life was poor, the app catalog was non-existant compare to the Apple app store, the vibrate was so discreet that I didn't even notice it when it was in my own pocket, and I couldn't customize my alerts. The device has a lot of potential but in my opinion it shouldn't have been released for another 6 months to a year. The most frustrating thing was the lack of apps. I would buy an iphone if sprint carried it because the cost of at&t's plans are nothing short of price gouging.