14 DAY TRIAL // Wireless carrier Orange recently announced that its Orange Business Services had been awarded the Unified Contact Center Enterprise (UCCE) certification from Cisco, which would enable it to sell and support complex contact center needed for customers all around the world. Moreover, the carrier becomes one of the few Cisco Global Gold partners to be certified for delivering this solution. According to the carrier, those companies looking for a Cisco Contact Center solution can now partner with Orange for designing, implementing and supporting it.
At the same time, the company also notes that the new certification is set to further prove the robust global capabilities of Orange Business Services. The carrier already delivers services for multinationals in more than 109 countries, and offers calls to contact centers all around the world as well. Additionally, the company can offer contact center infrastructure, and benefits from a portfolio of multimedia contact center services which includes Interactive Voice Response, or services supporting contact center virtualization.
Orange can deliver key Cisco contact center deployments all around the world, offering a comprehensive solution that puts together call transport services, data network services, Day 2 managed services and Cisco UCCE. “Cisco has been a key partner of Orange for many years. This certification further strengthens that relationship and gives customers what they are looking for: a global partner to deliver and maintain their global contact center strategy,” Frank Dale, head of Contact Center business development for Americas, Orange Business Services, commented.
The wireless carrier also notes that companies looking for the implementation of a global contact center strategy can now turn to Orange for the move, and that they will benefit from a wide range of features, including support for virtualization, multimedia contact center strategies and more. At the same time, Orange can offer contact center services in various places around the globe so that companies can take advantage of new opportunities.
Jeffrey Spagnola, vice president of worldwide managed services, Cisco, stated, “[t]he contact center market is experiencing increased attention with many developments, both on the technology side and in the rapidly evolving markets. It is truly an exciting time and opportunity for Orange to capitalize on the possibilities. With Orange and Cisco working together, enterprise customers can benefit from developments like unified communications and collaboration technologies enabled by Cisco and respond to changing market conditions faster than ever.”