OTRS Help Desk 3.2.1 Features AJAX and ACLs Full Support

The latest version of OTRS Help Desk can be downloaded from Softpedia

By Silviu Stahie on January 30th, 2013 09:27 GMT

OTRS Help Desk, a software solution that provides an efficient interface between a business and its clients, is now at version 3.2.1.

Highlights of OTRS Help Desk 3.2.1:

• A test has been added to check if there are problems with the MySQL storage engine used in OTRS tables to bin/otrs.CheckModules.pl;
• The new "Customer Information Center" provides a great dashboard-like view on a customer (company);
• A new feature, "switch to customer," has been added. It makes it possible for an agent with the required permissions to look into the customers' panel with their rights;
• The new process management makes it possible to represent processes within OTRS;
• The customer web interface now fully supports AJAX and ACLs;
• In the Customer Interface, you can now set the default ticket type for new tickets. Additionally, you can now also hide the ticket type and use a default value for all tickets created via the customer interface.

Check out the official announcement for a complete list of changes and improvements.

Download OTRS Help Desk 3.2.1
right now from Softpedia.
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