14 DAY TRIAL // Nokia has experienced a major crisis over the past days due to the problems experienced with faulty batteries. There are high chances that the company will have to face the consequences over a long period of time and also experience some drops in profits.
Nokia has recently issued a warning stating that some of their BL-5C batteries have presented overheating problems. In the context of many battery explosions taking place, the products presented a potential risk for harming the users. Still, this regarded only an isolated situation, in the products manufactured by Matsushita between December 2005 and November 2006.
India has provided most reports on the mobile phone users and the Nokia battery problem. The company has offered to replace the faulty batteries with new ones free of charge. What is so remarkable about this initiative is that the number of products that have a high chance of presenting any dangers for their users reaches 46 million.
This means a titanic work for solving the situation, despite the huge costs involved. Nokia has taken responsibility for the problem and already started to replace the batteries part of the line which presented problems. The company's stores have been taken over by customers asking for further information regarding the faulty products and in need of receiving support for replacing the ones in their phones.
Leading mobile operators in India, such as Bharti Airtel and Hutch, have come to support Nokia's efforts in facing this crisis. They appreciate the responsibility that it has taken over its fault in the matter and the fast solutions that it has started deploying. Nokia will have to suffer a major step backwards, in profits and brand credibility, one that it must accept in order to reconfirm its name's having always been linked to product quality.