14 DAY TRIAL // Some customer services out there might not be doing their best to keep users happy, but there are also those who do try to help them as much as possible.
One example of inefficient customer support comes from Samsung, who did not handle very well a situation in which a Galaxy S4 smartphone caught fire while charging.
The device was still under warranty, and the company was supposed to replace it with a working unit as fast as possible.
Instead, they chose to send the user a letter in which they offered to replace the faulty unit only in the event that the user removed from YouTube a video showing the damage that the device had suffered.
Instead of doing so, and signing an agreement to never talk of the unfortunate event ever again, the user decided to make it all public. The clip caused a series of negative reactions from the community.
Nokia jumped in as well, offering a Lumia smartphone to said user to replace his Galaxy S4 handset, as mentioned in a recent tweet.
“[We] want to help you out. Let me send you a Nokia Lumia so you can experience how customer service should *really* work. –Jason,” Nokia USA tweeted.
Said user resides in Canada and is a Rogers Wireless customer. Nokia has already asked for these details, and said they would be doing their best to send over a new smartphone soon.
The company did not offer info on which Lumia model it will deliver, but chances are that it will be a Nokia Lumia 1020, or even a newer device.
The story has already gathered a lot of views on Reddit and it might add some more soon, which could prove to be beneficial for Nokia.
The company has started to gain some ground on the smartphone market lately, and it certainly needs great marketing to conquer the hearts of more users.
PR stunts like this one should help, especially since many users started to remember some other good deeds that the Finnish phone maker did for users and bloggers alike during the past several years.