It's been more than a week since Lumia 900 made its debut in the United States via AT&T. Customers who pre-ordered the Nokia Lumia 900 received their devices last Friday, but those who wanted to visit the nearest store to grab one had some troubles in finding one that would be opened.
Although Nokia had spent lots of money for the Lumia 900 marketing campaign, it only took one day to get overwhelming negative feedback.
It appears that its Windows Phone flagship smartphone was plagued by an annoying software bug that would make the device unable to connect to AT&T's data networks.
It's a miracle that Nokia's support site didn't not crash due the high traffic generated by disgruntled Lumia 900 owners who didn't know what's causing the problem and were asking for help.
Unfortunately, AT&T was as clueless as most Lumia 900 owners, so even if the carrier was willing to exchange people's SIM cards, the phone would still not be able to connect to any of its data networks after a short while.
However, the answer came on Monday when Nokia came forward with a short statement in which it apologizes for all the problems caused and promises to deliver a software update that would correct this issue on or around April 16.
In addition, every customer of the Finnish company who has already purchased the Lumia 900, or who will purchase one until April 21, will get a $100 credit to their AT&T bill from Nokia.
Basically, this means that those who want to buy themselves a Nokia Lumia 900 won't have to pay anything for it until April 21.
Last but not least, Nokia offered customers with faulty Lumia 900 units the option to swap their phones for an updated Lumia 900.
It appears that Nokia was able to deploy the promised software update for Lumia 900 two days earlier than expected.
The update is now available for download via Zune or Windows Phone 7 Connector. In addition, Lumia 900 owners also have the option to exchange their phones at any AT&T store until April 21.