Nokia Lumia 710 has been on the market for about two months now and owners are still complaining about an issue that apparently doesn’t allow them to end calls.Two months after the official launch of the Lumia 710, Nokia has finally admitted the existence of the “call disconnect issue” and is preparing to deploy a minor software update that is meant to fix this bug.
Until today, it was believed that owners of the
Nokia Lumia 710 would not be able to terminate a call even after tapping the End call touch key on the screen. According to Nokia, this is only a display software bug, as the call is in fact ended, even though it’s not obvious for the user.
The folks over at
The Next Web found out that Nokia had acknowledged the issue and was already working to fix the problem via a software update.
One of Nokia's forum
moderators has finally responded to numerous Lumia 710 owners complaints with the following statement:
“
One other important fact about this issue is that the phone modem is responding to the call disconnect signal from the touch display, the call is taken down as it should. The issue is that the user interface displays the call disconnect button but is should not. Consequently consumers are not being excessively billed for a call that seems to be staying up.”
However, there’s no telling when exactly the Finnish company will start to roll out a fix for this allegedly software bug. Moreover, it’s still unclear why Nokia didn’t fix this issue, as reports on this problem are dated way back.
All in all, until Nokia fixes this issue,
Lumia 710 owners who experience this problem should not be worried that they would continue to be billed for a call that seems to be staying up. Well, that’s if you believe Nokia’s explanations, of course.
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