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Nokia E90 Has Serious Microphone Problems

And registers a 70 percent return rate

By Elena Balan, Communications News Editor

7th of September 2007, 08:50 GMT

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Nokia E90 Communicator
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Is Nokia getting sloppy with its handset production, or is the entire list of faulty components just a bad dream? As if the battery issue was not enough, Nokia E90 seems to come with several other drawbacks, some of them serious enough to endanger its
production.

Many newly Nokia E90 Communicator owners have complained about microphone problems and scratches on the internal screen due to the keyboard. Such situations must have been overlooked in the development stage, as they are actually the result of minor slips. Moreover, an EMEA network operator which has been selling the E90 last month registered a 70 percent return rate. That's a huge number which shows that there is the device has serious problems to solve before daring to show its face to customers again.

The main problem that Nokia E90 owner have faced with their device was related to background noises affecting the quality of phone calls. The reason for this was a defective part in the smartphone's microphone. Nokia has tried to solve the other issue, of the phone screen scratches, by adding a strengthening layer on the display and modifying the keyboard, so that the keys do not touch the screen.

Nokia E90 Communicator was far from being considered an efficient device up to this point, but the huge number of return rates makes matters even worse. Its size and operating system gave it a weak start straight from its launch, but the problems seem to keep adding. It's an unexpected outcome for a mobile phone coming from the world leading handset producer.

The E90 Communicator brings some advantages, including the fact that it is HSDPA and WLAN-enabled. Moreover, it comes with full QWERTY keyboard for easily introducing text and a large display screen, excellent for watching videos. The device has first hit the stores in June and is now sold for around 750-800 euros (a little over USD 1000) before taxes and subsidies.

TAGS:

Nokia E90 | Communicator | Microphone | Problems
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User opinions:


Comment #1 by: Nils van Heerden on 18 Dec 2007, 12:04 GMT reply to this comment

I can confirm the microphone problems for the E90; there was a slight backgroung noise at first but deteriorated until I could not use the phone anymore. Sad, since the rest of the functionality of the phone is great!!


Comment #2 by: Oswin R on 29 Jan 2008, 16:48 GMT reply to this comment

Hello, Yes I also have same problem, my E90 really have problem with microphone. Any suggestion how to fix this ?


Comment #3 by: Vladimir Kuchar, Slovakia on 16 Feb 2008, 22:10 GMT reply to this comment

Serious microphone problems - the good thing for me is that I save the time which I would otherwise devote for trying to solve this issue by "setting", rebooting, firmware repairing and other crazy attempts. The bad thing is that the poor microphone devaluate completely - for me - 3G and WLAN functionality. I wanted to use this phone also for internet calls but now - it is no more phone but pure keyboard terminal. Still not so bad but for such a price?.... It is a real pitty. Maybe they tried to save "cost of production" but lost image of reliable producer - at least for me.


Comment #4 by: cobus on 11 May 2008, 20:48 GMT reply to this comment

A friend gave me his E90 and now the microphone doesn't work. Can I get this fix in South Africa


Comment #5 by: Patrick Buschsieweke on 19 Oct 2008, 17:00 GMT reply to this comment

Hallo,
I have the same microphone problem as mentioned plus a sms sending problem now with my E90. Every time I try to send sms it tries to resend until the max. attempts are reached, then telling me "unable to send message". The details say " memory full. close some applications and try again". Exactly what I did, now I have no more applications running, deleted basically everything and still have the same problem!
The E90 is very disappointing compared to the 9500 and 9110 I used before.
Does anybody have any idea how to fix those problems? I live in Angola and NOKIA dealers are not around the corner.
Thanks

Comment #5.1 by: Manuela on 13 Jan 2009, 12:48 GMT

Hello,
are u Patrick who used to live in Bamberg / Germany, who worked with me at UPS, if you are then can you please reply !

thanks

write to weissmanuela@arcor.de


Comment #6 by: Izani Ahmad on 22 Nov 2008, 01:59 GMT reply to this comment

I just face the problem today, never expect this kind of problem will happen to a produser like nokia for me it a product defect, they should take full responsiablity. I been waiting to used this phone for a while. It so frustrsting


Comment #7 by: Raimmy on 09 May 2009, 10:21 GMT reply to this comment

i live in ghana, after using what i thought was a good phone for only two months the mic went off and i have to fix it fo 140 dollars i did this because it a shame for me to let my friends know nokia has fimally disappointed me after rating number 1


Comment #8 by: bimbim on 27 May 2009, 21:22 GMT reply to this comment

Hi, guys. I just got a new E90 communicator too and it's barely 2mths old. The mic just packed up this evening and getting warranty repairs sometimes takes months from my experience with earlier repairs on my E61i and a relatives N95(though different issues) is there any self help i could try ?


Comment #9 by: tony asfar on 16 Nov 2009, 11:42 GMT reply to this comment

hello i faced the same problem with the microphone of the E90 and by curiosity i made a small searchon google and i found thats a main problem. please any one can advise me if i can solve this prob?? and how??

rgds
tony

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