Nintendo Responds to 3DS Errors and Health Concerns

After it released the brand new Nintendo 3DS handheld around the world last week, the Japanese company has now talked about the error messages that are plaguing the device, including the Black Screen of Death, and the health concerns that have arisen after people got their hands on the new portable platform.

The Nintendo 3DS is now available around the world, with the company releasing the new device in Europe and North America at the end of last week.

Since then, two big issues have appeared on the web from brand new owners of the device.

The first was the Black Screen of Death error, which appears anytime an unexpected failure happens, no matter the game, and asks owners to reboot the system.

According to Nintendo, owners should make sure they have the latest software version available, and, if problems continue to happen, should contact their local customer support center.

"Our recommendations are that if anyone is experiencing any problems with their Nintendo 3DS console, we recommend that in the first instance they download and install the latest system update, now available online. If the problems still persist we recommend they contact their local Nintendo Customer Service center to investigate the problem," Nintendo said to The Inquirer.

The company has also replied to complaints from customers that are experiencing headaches or eye problems despite taking the necessary safety precautions or breaks highlighted by the company in the 3DS manual.

"We have shown Nintendo 3DS at multiple events around the world to literally hundreds of thousands of people and have received very few negative comments," said Nintendo UK's Rob Saunders to Maxconsole.

"As with anything that requires focus, from reading to staring at a computer screen, taking breaks frequent breaks is always recommended. When viewing any kind of 3D images (TV, movies etc.), some people might experience minor discomfort. The effects are short term and have no lasting effect, in fact most players can continue after taking a short break."

The Nintendo executive once again highlighted the fact that people affected by the 3D effect can always use the special slider to turn down the technology or even turn it off, if the side effects continue to appear.

So far, how has your Nintendo 3DS go? Did you encounter any sort of problems with the 3D effect or errors with the software? Share your impressions below.