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A new Yahoo Mail was introduced not a long time ago. After spending several months in beta, Yahoo started rolling it out to all users, though it was still mostly opt in. Even so, it has now managed to get 100 million users to switch to the new design.
"We’ve reached two major milestones with over 500,000 fans on our Facebook page, which was the most explosive page on Facebook in June, and more than 100 million monthly active users in the newest version of Yahoo! Mail!," Yahoo announced
While there have been some complaints, especially about the fact that once you upgrade to the new Yahoo Mail, there's no going back to the older version, unless you want the ancient Yahoo Mail Classic version.
While this criticism may be warranted, it's important to note that at least Yahoo is giving users a choice, albeit a limited one.
Other companies, Google for example, regularly roll out new versions and upgrade everyone to them, no questions asked.
That said, if you do have issues and problems with the new Yahoo Mail, Yahoo would love to hear about it. And, if a lot of people complain about the same thing, they may even read your feedback post.
"The 'feedback loop' begins when you write to us about the things you love, the things that you would like us to change, or ideas you would like us to implement," Yahoo explained.
"You can do this by clicking on the 'Send Feedback' link in the help drop down and sending us a line or two about the problem/issue/feature you want us to look into," it added.
Yahoo says it gets about 5,000 pieces of feedback every day, so it has an automated system which sees if certain keywords show up more often.
This enables the team to know what to focus on. For example, based on feedback, Yahoo Mail got a message toolbar at the bottom of the message as well.
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|Comment #2 by: volcan on 25 Aug 2011, 15:06 UTC|| reply to this comment|
You are rigth, is new, but on me has a problem, when you want to log off from mail, hit log off and crashes!
|Comment #3 by: FU on 31 Aug 2011, 02:05 UTC|| reply to this comment|
I do not like the new mail and really P__ses me off that I can't go back!!!!!!
|Comment #4 by: Fran on 03 Sep 2011, 13:32 UTC|| reply to this comment|
I hate the new yahoo mail. I was not given the option to stay with the old version. Last week I was not given the option to click into yahoo mail classic. If I didn't click into the new version, I could not check my email. They did not state on that page that if you clicked into your mail from that page that you would not be able to go back to yahoo mail classic!!
|Comment #4.1 by: mlf on 04 Sep 2011, 15:38 GMT|
I agree with this comment. It is harder to see and I'm too old for changes.
|Comment #4.2 by: rosie on 17 Oct 2011, 18:48 GMT|
I did an on-line chat with Yahoo rep who said the engineers would give me back
classic within 2 working days-which should be tomorrow. We will see!
|Comment #5 by: bobby on 16 Sep 2011, 21:54 UTC|| reply to this comment|
hey yahoo people, just go back to classic yahoo. this new yahoo of yours sucks, slow, crashes and full of trash. give us the option to choose classic yahoo. thank you
|Comment #5.1 by: KAT on 21 Sep 2011, 06:12 GMT|
I agree. This new version is SLOW, SLOW and SLOW. it takes emails forever to upload. It also messes up you password.
There is also a problem regarding passwords. It states the pass word enterd is not valid and asks if you want to change your password. When you answer NO do no change passwork, it opens you mail anyway with the NON-VALID password. Excuse me..........why have a password if the system does not work????
|Comment #6 by: Stormer on 18 Sep 2011, 15:09 UTC|| reply to this comment|
Users have found the "new" interface to be cluttered and unwieldy. The changes are to make the mail interface appear more like Google's. What Yahoo! hasn't figured out yet, is that many Gmail users do not use the Google web interface. They use Thunderbird, Eudora, or other email client bypassing the web interface completely.
As to the 100M users (note, they don't say "happy" users), Yahoo! has made it difficult, if not impossible, to return to the previous design regardless of whether the switch was made intentionally or by accident.
Yahoo! has invested so much in this needless redesign that they will go ahead with it regardless of any and all user input to the contrary.
|Comment #7 by: Jamie on 24 Sep 2011, 03:32 UTC|| reply to this comment|
Has anyone else noticed how most of the positive feedback on this new yahoo mail comes from certain review websites. However much yahoo claims people are loving this new look, they cannot ignore the fact that almost every single comment from regular users is negative. Even on the review websites that seem to think this new look is amazing, the user comments are nearly all negative. The biggest problem is the arrogance of a huge company like yahoo. They will never admit they have problems with this new system because they have spent too much money on it, but the fact that they are now forcing every single user to switch is surely a sign that the new look and style is not what many people want. I do not want facebook and social networking sites when I check my email. rule number 1 of internet design is to keep things simple and clean which this new email fails at. Classic was great while it lasted but like many others its soon going to be time to switch to a different company for email and say bye to the arrogant yahoo.
|Comment #8 by: ThatDeborahGirl on 03 Oct 2011, 19:53 UTC|| reply to this comment|
This is why I switched to Gmail. There was nothing wrong with Yahoo and I was happy with it the way it was. It was the perfect simple email client and now is ad-ridden garbage. It's slow, clunky and who on God's Green Earth wants tabbed email? NO ONE! Yahoo, just admit it, you screwed up. Give us back Yahoo Mail Classic.
|Comment #8.1 by: Mary on 19 Oct 2011, 09:43 GMT|
I had always preferred Yahoo Classic mail over Hotmail and GMail (Yahoo, are you reading these comments?) but the new Yahoo interface is a huge memory hog, buggy and the old features now take extra clicks of the menu in order to access them.
You'll get back the old Classic interface in a matter of seconds. Shame on Yahoo for not posting this solution on their own Help site. I'm sure they're getting plenty of hate mail and calls for forcing people to convert to the new mail layout. It's absolutely horrible to use.
|Comment #9 by: Rosie on 17 Oct 2011, 21:27 UTC|| reply to this comment|
I was able to get my old classic e-mail back. I did an on-line chat with Yahoo, they did have their engineers put my classic back. Just got it. Took two working days.
|Comment #10 by: audrey on 21 Oct 2011, 01:45 UTC|| reply to this comment|
I used to love Yahoo far more than Google but this new version is advertised to be much faster. Well I beg to differ. I have the same Yahoo mails going to Google as well but sadly, Yahoo is slower than a snail. Google, with the same mails takes just seconds to download. Please dont tell me to use another computer or there are too many servers and nonsense like that. Why is it that Google is fast and Yahoo, who used to be fast, is now too slow for me to handle. I don't have the patience for that.
I think Yahoo is going to lose many customers to Google if they don't do something fast. Go into the internet and see how many other people are complaining.
I am using Yahoo from South Korea and the links here are 100% fast and my PC has a huge harddrive so it is not my equipment that is the problem. I only receive in the region of 40 mails per day on Yahoo and 875+ in Google.
|Comment #11 by: Mandy on 08 Dec 2011, 15:31 UTC|| reply to this comment|
Why would anyopne roll out a new version that mostly malfunctions? I cannot tell you the swear words i have dredged up working with the "new Yahool Mail". The mail disappears, links go dead, retrieval is difficult, mail often won't "send"...If this were a product I'd purchased at a store I would return it and NEVER buy it again. But I am stuck with this. There is no option for going back anymore. I have begun using my gmail account as my primary email. This is apathetic, pathetic product.
|Comment #12 by: dustysdad on 25 Jan 2012, 01:29 UTC|| reply to this comment|
somhow I got put into your new mail---it stinks , it takes twice as long and is confusing. if I'm not switched back to where it was I'm moving
|Comment #13 by: yucatan on 05 Feb 2012, 18:44 UTC|| reply to this comment|
I agree with most of these comments, yahoo was brilliant is now so awful I ve already moved to gmail.
|Comment #14 by: as on 26 Jul 2012, 15:49 UTC|| reply to this comment|
The new Yahoo mail sucks beyond comparison. These internet providers are making me sick with their self righteous views. Why even change something that worked so well. They shut me off from even accessing my email unless I submitted to my digital masters. Yahoo, you should consider me one angry digital slave!
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