New Model iMacs Have Screen Issues

New complaints emerge regarding Apple’s newly-introduced iMacs

By on November 28th, 2009 12:25 GMT
Complaints regarding Apple’s new iMacs have been piling up since the new models debuted last month. Alongside angry Apple Discussions posts saying that new iMacs arrived broken, users of the new Apple Magic Mouse also expressed deep dissatisfaction with the peripheral’s functionality. Just when we thought things couldn’t get worse for Apple with its new products, customers also began reporting flickering issues with the new iMacs.

The new 21.5-inch and 27-inch iMacs feature a fresh edge-to-edge glass design and a seamless all aluminum enclosure. Touted as the fastest ever with Intel Core 2 Duo processors starting at 3.06 GHz, and Core i5 and i7 quad-core processors for up to twice the performance, these iMacs now ship with a wireless keyboard and the new wireless Magic Mouse.

If the buyer has been lucky enough to have their iMac shipped in good condition, there is still a chance the computer will not function properly. Apple Discussions user Jan has just one such example, saying that "Screen distortion/flicker somewhere random in the screen (feels like it is more in the lower part) that looks like a horizontal bar of about 2-3inches just popping in and out of the screen. Screen will go completely black for a second and then come back on. Sometimes 2-3 times in a row." The Apple customer shockingly added that, "in the course of writing this post my screen has flickered 13 times and has gone black 2 times."

Still, users are reporting that Apple is offering its best support, replacing malfunctioning computers within 14-days of purchase. One Australian user, however, has reportedly been charged US$70 for not being close enough to an Apple store, according to Neowin. Some decided to post videos online showing how and when the flickering occurs.

Are you the buyer of a new iMac model? Have you experienced any issues with your computer?


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