Netflix Fumbles Lead to Big Losses in Consumer Satisfaction

Here's how Netflix made me less happy:

1) For cost-savings I needed to choose DVD vs. streaming. I chose streaming, and now I'm missing out on a *lot* of content.

2) They did away with exposing queues to friends. I really miss that. This wasn't a recent change, but I still miss it.

3) Their front-page interfaces are really goofy now. And there are several different views for seeing episodes of a given TV show, and it's not clear to me which actions on my part lead to those different views.

4) It's not clear if/how I can ask to be sent an email when a TV show I'm watching has a new episode available for streaming.

5) (Before I dropped DVD's) for some reason that no longer expose the association between different DVD's making up a given TV show. For example, it used to be the case that when looking at one of Bleach's DVD's, I was shown a list of the other DVD's comprising the series, including those DVDs that were being tracked by Netflix but weren't yet available. That functionality appears gone, and now all I can do is look for then via Netflix's "search" box.

5) As a (now) streaming-only user, it would be nice to be able to see a list of DVD-only new arrivals, so that I can evaluate if it's time to re-active my DVD service. I don't think I can.

6) Once I cancelled my DVD service, I lost access to my DVD queue. As though the record of what videos I'd watched, which ones I was waiting to see, and what my reviews were of ones I watched, were no longer relevant. Talk about having no clue about what (at least this) customer cares about!