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NVIDIA's 'Chip Failure' Issue Goes to Court

Lawsuit filed against the green company

By Traian Teglet, Technology News Editor

10th of September 2008, 13:21 GMT

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A lawsuit has been filed against NVIDIA regarding chip failure issue
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It's been a while since the first reports of NVIDIA's issues with its notebook graphics chips made all the headlines. However, regardless of that, recent developments seem to indicate that the company is far from seeing the last of the effects of the problems it had with the reported faulty notebook graphics chips. That's because a lawsuit, just filed in a California court of law, could end up by significantly reducing NVIDIA's overall budget, while also casting a not too favorable light on its activity, at least as far as US customers are concerned.

 

The lawsuit, citing NVIDIA as defendant and filed on Tuesday, alleges that the Santa Clara-based chip maker violated US security laws, by concealing the existence of a serious defect in its graphics chip for notebook systems. Apparently, the maker knew about the reported chip problem for at least eight months prior to the initial public report.

 

According to court documents filed on the occasion, the company's CEO Jen-Hsun Huang and CFO Marvin Burkett knew about the problem that caused so many laptops to fail, as early as November of last year. Even so, the two officials decided to keep a low profile and to try to fix the issue without it reaching the general public.

 

The Santa Clara-based green company acknowledged the flaw earlier this year, on July 2, when it also announced that it planned to take a one-time charge of up to US$200 million to cover the warranty costs related to the failing chips issue. As we mentioned in several of our previous articles, the announcement had a significant impact on the company's stock price, which went down 31% to $12.98.

 

The lawsuit filed against NVIDIA was brought by New York law firm Shadow, Stone, Bonner and Rocco in the U.S. District Court for the Northern District of California, according to reports coming from the UK-based Inquirer.

 

So far, NVIDIA has not officially commented on the news of the lawsuit filed against it.

TAGS:

NVIDIA | chip failure | notebook | lawsuit
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User opinions:


Comment #1 by: Des on 11 Feb 2009, 02:55 GMT reply to this comment

I hope that nVidia can own up to the scale of the problem because my dv6000 HP Notebook recently failed most likely due to the nVidia chip in it.
Luckily for me HP repaired the Notebook under its enhanced 2 year warranty, however I believe the faulty chip is in the replacement motherboard, and my new warranty on the repaired machine is only 90 days.
HP did a great job repairing my machine to as new condition, unfortunately if as new still has a nVidia chip inside, I dont have much faith that the repaired machine will last, very long, I hope that the replacement nVidia chip isn't faulty too, but with nVidia hiding the problem from people who knows!


Comment #2 by: Herm on 17 Mar 2009, 10:31 GMT reply to this comment

I have a HP dv9548US and HP refuses to fix it. They are referring me to Nvidea cause they say they are only replacing the notebooks and laptops wit the AMD chip. I have the intel chip and the problems of a person with the AMD chip. Computer want boot goes to a black screen with multicolored lines on it and nothing. So I essential have a $1,500 paper wait. It is out of warranty, but only by a month when problem started. All I want is to get my laptop fixed without all the run around. The last HP tech told me to contact Nvidea and have them fix it or I could let them look at it or pay HP to repair it at my expense. This is not right. Can some one please Help me!!!!!


Comment #3 by: Wess on 29 Mar 2009, 19:15 GMT reply to this comment

I have the dv9548us with Intel chip and appear to be having the same problem as Herm notes below. HP refuses to help as unit is out of warranty and has said the problem was only on the AMD but it doesn't appear to be so with my Intel processor based unit.


Comment #4 by: Laura on 31 Mar 2009, 04:45 GMT reply to this comment

I have the dv9700. Only two months out of warranty and I have same problem. GPU failure. HP will do nothing for me. They say call Nvidia but HP is the one that sold me this junk. HP needs to call Nvidia and fix our defective lemon laptops. Someone please help! Any great class action laywer will do!!!


Comment #5 by: Johnson on 21 Apr 2009, 03:05 GMT reply to this comment

My HP DV2110tx can't be started (with 3 beeps and blank screen) is likely to be caused by the failure of NIVIDIA chipset.

However HP refused to fix it for me for free simply because the p/n of my laptop is not on their recall list.


Comment #6 by: bob on 06 Jun 2009, 01:24 GMT reply to this comment

dv9830us had first video failure followed by constant rebooting then nothing.


Comment #7 by: AFS2 on 13 Jun 2009, 16:15 GMT reply to this comment

I too have a dv9548us with a dead NVIDIA chip. I tried replacing the system board with one off of ebay and the replacement had the same problem - only worse. I put the original back in, booted up safe mode and shut off the graphics adapter. Computer works but with none of the features I bought it for. Now I have a low end computer that cost me $1400. HP offered to fix it for a reduced rate but wouldn't admit that there was anything systemically wrong so how do I know it wouldn't die again in 91 days. My final fix was to buy a Toshiba.


Comment #8 by: Mike on 14 Aug 2009, 03:58 GMT reply to this comment

Chalk up another failure TX1220US (TX1000) $1600 tablet with AMD 64 Turion and Invida. This thing will no longer boot up. Funny thing is this is the second HP laptop ZD7000 $1500 to do this to me and HP foreign based customer service is not helpful at all, relentlessly pushing a one time troubleshooting fee for $49.00us, or $399us for me to send it in for a repair quote! WTF!

NEVER AGAIN will I purchase any HP product, I am just waiting for my wifes HP laptop to fail so we purchase some Thinkpads, or ASUS for the first class service!

Sign me up for the class action lawsuit!


Comment #9 by: Tmont on 18 Oct 2009, 17:58 GMT reply to this comment

I bought my HPdv9000 Dec 06, My first laptop, after 3 months it started taking longer and longer to come on. I did'nt have much stuff on it i just mostly read. I had it sitting on a laptop fan from day one.
In Aug 07 it just stopped coming on at all. I did the live chat thing, the try this try that thing. Finally in Nov 07 HP sends me a box, They repaired it with the same faulty parts.
It was still messing up and finally died Aug 09. I just missed HPs enhanced warranty for my laptop by 6 months. At least thats what HP said.
I called HP, 3 times each time a different price quote from 299 to 399 to 259. Just for them to put another faulty Nvidia part. I just bought a Sony Vaio.
I will never buy HP again.


Comment #10 by: Vick on 27 Oct 2009, 12:56 GMT reply to this comment

Me and my girlfriend bought 2 HP's dv8000t Sep 06. One of it died due to the faulty Nvidia GPU on 15.Sep.09. Both have Intel proccessor. Now I'am expecting the other dv8000t to show the same problem:(.
No more HPs

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