The company will offer the deals again on December 4 and 8

Dec 3, 2013 13:31 GMT  ·  By

Dennis Woodside, Motorola’s CEO, has just issued an official statement concerning the problems his company was met with yesterday during the Cyber Monday deals for Moto X.

Those unfamiliar with the subject should know that Motorola ran a killer deal on Moto X, which was available for only $350 off contract. That’s $150 off the suggested retail price.

The bad news is that, when the Cyber Monday deals for Moto X had to go live on the company’s online store, the services went down due to heavy traffic.

Although Motorola was able to temporarily restore its online store, it was only briefly and lots of customers weren’t aware that the Moto X could be purchased.

Nevertheless, Motorola Moto X Developer Edition for Verizon was sold out in merely 30 minutes since it went live on the website, while the GSM version stock was depleted shortly after.

In order to make up with its customers for the botched Cyber Monday Moto X deal, Motorola has announced that it will offer the same promotional prices on the smartphone on December 4 and 8.

Here is what Motorola’s CEO, Dennis Woodside, had to say about his company’s Cyber Monday sale:

“I want to apologize to our customers and fans for the issues we experienced on our website with our Cyber Monday promotion. I want you to understand what happened, and what we are doing to rectify the situation.

First, we misjudged the overwhelming consumer demand for Moto X, which was far greater than we expected.

Second, our pre-sale site testing was not sufficiently extensive. Testing failed to reveal weaknesses caused by large volumes of concurrent orders flowing through the MotoMaker customization engine.

Thus, when we opened the promotion this morning, an extraordinary spike in concurrent orders caused our website to go down. We couldn’t fulfill orders. The site became unstable. While some orders were filled, many customers tried all day to place their orders, unsuccessfully. Customers were left frustrated.

We have since found a solution that we believe addresses the concurrent order issue. Motorolans are hard at work right now, implementing that solution.

Here is what we are going to do: Starting at 12 pm EST/9 am PST this Wednesday, we will relaunch the $349 promotion. To help make up for this major inconvenience to shoppers, we will also add an additional promotional day on Monday, December 9.

We will double the quantity of phones available, while supplies last, to allow as many people as possible to take advantage of the promotion. We’re also extending the 30% off offer on accessories to these two days.

On behalf of all Motorolans, I apologize for what occurred today. I appreciate your understanding as we get this fixed in time for Wednesday and Monday.”