Microsoft to Offer Compensation After Azure Outage
Azure clients will receive credits according to their SLA, the company said
Microsoft’s cloud platform Azure suffered a major outage on Friday due to what seemed to be an expired SSL certificate and, even if the company fixed the issue in approximately 12 hours, it’s now planning to offer compensation to its clients.The company confirmed in a post on its website that all customers will receive credits according to their service-level-agreement (SLA).
“Given the scope of the outage, we will proactively provide credits to impacted customers in accordance with our SLA. The credit will be reflected on a subsequent invoice. Our teams are also working hard on a full root cause analysis (RCA), including steps to help prevent any future reoccurrence,” the company said.
According to Microsoft’s preliminary findings, the downtime only impacted Windows Azure services that are based on Storage, while HTTP traffic was completely unaffected.